topic Re: Internet drops out every night in Broadband

Internet drops out every night

heledd — Sun, 19 Jun 2022 23:43:52 GMT

My internet stops every night after 11:00pm. When i run the health checks it says the connection is great. None of my devices can connect after this time. When you try and get assistance it is not possible because the helpline/ chats are not avilable at that time. Its as if they shut down over night. Why dont i have 24 hour access?!

Re: Internet drops out every night

Debbie-TalkTalk — Mon, 20 Jun 2022 05:55:38 GMT

Hi heledd

I'm sorry to hear this.

Please can you log into My Account and check to see if HomeSafe/KidsSafe has been switched on?

Thanks

Debbie

Re: Internet drops out every night

Sammik2812 — Sun, 19 May 2024 08:22:32 GMT

I'm having exactly the same problem on my tv upstairs. Works fine in the morning but is either not connecting or buffers constantly. The Alexas don't work either. The speed test are run during the day so are always fine.

There answer was to sellme Eero6, i still have exactly the same problem and mow they are saying I need to pay more money for and extra Eero. Fuming.

Re: Internet drops out every night

Anonymous — Mon, 20 May 2024 06:05:24 GMT

Hi Sammik,

I'm sorry to hear this. Please can you create your own topic and we'd be happy to look into this further for you.

Thanks

Michelle