topic Re: cannot access My account - error message 'request rejected' in Broadband

cannot access My account - error message 'request rejected'

green_tree — Mon, 20 May 2024 09:46:49 GMT

For a few days when I try to login to My account, a blank page appears with the message:

"The requested URL was rejected. Please consult with your administrator.

Your support ID is ..."

This happens when I try to connect to talktalk.co.uk on my laptop, using any browser (Safari, Firefox, Chrome). I cleared the cache and all cookies but the problem is still happening.

It seems the talktalk website is blocked on my laptop.

All other websites are ok.

I tried connecting through a VPN and the problem still occurs.

Any idea how to solve this problem?

Re: cannot access My account - error message 'request rejected'

Arne-TalkTalk — Mon, 20 May 2024 11:58:42 GMT

Hi green_tree

Have you tried using a different device?

Do you have a security program on the laptop, could be set too high.

Re: cannot access My account - error message 'request rejected'

green_tree — Mon, 20 May 2024 17:33:44 GMT

Hi Arne-TalkTalk,

Thank you for your reply.

I found out that I have to disable the Webshield protection of Avast antivirus in order to access any talktalk website domains, including My Account and Mail. So now I know how to solve the problem but that means I am not protected from malware. I didn't have this problem until a few days ago.

Do you know why this may be the case?

Thank you

Re: cannot access My account - error message 'request rejected'

Arne-TalkTalk — Tue, 21 May 2024 11:59:19 GMT

There is a chance that the software has done a recent update, Usually software has a whitelist that you can add allowed sites to.