topic Internet drops out. in Broadband

Internet drops out.

NGGP0141 — Mon, 20 May 2024 19:50:46 GMT

A Talk Talk agent cold called today selling fibre connections. I already have this, having made the swap from copper cable to fibre. The internet quality is now much worse than before, slower with frequent buffering and smetimes a complete drop out.

After relaying this information to him he advised updating the router to an Amazon eero router.

Can I do that and will it help?

Many thanks.
Natasha.

Re: Internet drops out.

Gliwmaeden2 — Mon, 20 May 2024 22:15:57 GMT

I would wait for staff to investigate your current connection issues with your current router first, @NGGP0141.

Often the Eero router appears to have poor reach, and then you need a second one etc etc....

Please complete your community forum profile details for TT staff to identify your account.

Add your Talktalk account number in your Personal Information, via your avatar/name; settings; drop down menu....SAVE CHANGES.

Re: Internet drops out.

Debbie-TalkTalk — Tue, 21 May 2024 06:31:25 GMT

Hi NGGP0141

Please can you add your name and TalkTalk landline or account number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Internet drops out.

Debbie-TalkTalk — Wed, 22 May 2024 08:36:14 GMT

Hi NGGP0141

Do you still need help with this?

Please can you add your name and TalkTalk landline or account number to your Community Profile, we can then take a look at this for you.

Thanks