topic Re: Unable to get any tv. LIGHTS ON ROUTER FLASHIND ALL THE TIME PLUS RIGHT HAND LIGHT ON EATHERNET in Broadband

Unable to get any tv. LIGHTS ON ROUTER FLASHIND ALL THE TIME PLUS RIGHT HAND LIGHT ON EATHERNET WALL

GeraldMary — Thu, 16 May 2024 17:41:57 GMT

i AM HAVING TROUBLE WITH MY ROUTER THE 3 RIGHT HAND LIGHTS STAY FLASHING CONTINUALY ALSO THE EATHERNET BOX HAS THE RIGHT HAND LIGHT FLASHING CONTINUALY.HAVE NOT BEEN ABLE TO GET A PICTURE OR SOUND THIS WEEK, ALSO OUR TELEPHONE KEEPS DROPPING OUT, REQUIRING THE NEED TO REDIAL TO GET BACK THE CONNECTION, OFTEN THERE IS A NEED TO REDIAL BECAUSE OUR RECIPIENT CANNOT HEAR US.

Re: Unable to get any tv. LIGHTS ON ROUTER FLASHIND ALL THE TIME PLUS RIGHT HAND LIGHT ON EATHERN...

Karl-TalkTalk — Fri, 17 May 2024 06:13:18 GMT

I've ran a couple of tests on your line, and these are currently clear with no obvious faults detected.

I've a new router on the way to you, so we can rule out a hardware issue and see if this improves the connection.

Thanks

Karl.

Re: Unable to get any tv. LIGHTS ON ROUTER FLASHIND ALL THE TIME PLUS RIGHT HAND LIGHT ON EATHERNET

GeraldMary — Tue, 21 May 2024 08:03:39 GMT

Good morning Karl

I received the router yesterday, has solved the problem thank you.

does the old router need returning or shall I recycle locally.

Kindest Regards

Gerald

Re: Unable to get any tv. LIGHTS ON ROUTER FLASHIND ALL THE TIME PLUS RIGHT HAND LIGHT ON EATHERNET

Karl-TalkTalk — Tue, 21 May 2024 08:10:42 GMT

If you can return the old router via the returns bag, our Teams can recycle this.

Thanks

Karl.

Re: Unable to get any tv. LIGHTS ON ROUTER FLASHIND ALL THE TIME PLUS RIGHT HAND LIGHT ON EATHERNET

Frustrated2024 — Sat, 17 Aug 2024 13:16:17 GMT

Noticed my TV light on router is not on, unplugged it and still not on.

Re: Unable to get any tv. LIGHTS ON ROUTER FLASHIND ALL THE TIME PLUS RIGHT HAND LIGHT ON EATHERNET

KeithFrench — Sat, 17 Aug 2024 15:13:25 GMT

Hi @Frustrated2024

A router with a TV light on it, possibly the HG633 is very old & probably needs changing.

If you want help, you cannot use someone else's thread.

To get help, you must start your own thread. To create your own thread, go to the main page for the board in question & click the "Start a topic" button.

TalkTalk insists on one thread per problem per customer. Please note, TalkTalk makes the rules, not me.

Thanks.

Re: Unable to get any tv. LIGHTS ON ROUTER FLASHIND ALL THE TIME PLUS RIGHT HAND LIGHT ON EATHERNET

Anonymous — Mon, 19 Aug 2024 06:04:49 GMT

Hi @Frustrated2024

As advised, please can you create your own topic and we can look into this further for you.

Thanks

Michelle