topic Re: Powerline adapter in Broadband

Powerline adapter

Nuthatch — Sun, 12 May 2024 10:39:49 GMT

Hi my talk talk powerline adapters appear to have developed a fault one has no lights anymore . Could I be eligible for a replacement set please as I bought from talk talk

Re: Powerline adapter

KeithFrench — Sun, 12 May 2024 12:10:37 GMT

What happens if you try it in another electric socket?

Re: Powerline adapter

Anonymous — Mon, 13 May 2024 06:43:42 GMT

Hello,

How are you getting on?

Thanks

Michelle

Re: Powerline adapter

Nuthatch — Mon, 13 May 2024 08:38:51 GMT

Still have the problem one not lighting up no matter which socket I try it in

Re: Powerline adapter

Anonymous — Mon, 13 May 2024 08:41:17 GMT

Morning,

Thank you. Have you also tried all the steps in the below help guide?

Fix a problem with your Wireless Powerline Adapter... - TalkTalk Help & Support

Thanks

Michelle

Re: Powerline adapter

Nuthatch — Mon, 13 May 2024 08:42:20 GMT

Yes I have Michelle

Re: Powerline adapter

Debbie-TalkTalk — Mon, 13 May 2024 08:52:34 GMT

Hi Nuthatch

Please can you add your name and TalkTalk landline number to your Community Profile, I can then order a replacement for you.

Thanks

Re: Powerline adapter

Nuthatch — Mon, 13 May 2024 09:13:46 GMT

Thank you I've now added this information to my profile

Re: Powerline adapter

Debbie-TalkTalk — Mon, 13 May 2024 09:29:26 GMT

Hi Nuthatch

Thank you 🙂

I've ordered a replacement for you, please allow 24-48hrs for this to arrive.

You should also receive a returns bag for the faulty powerline adapter. Please let us know how you get on.

Debbie

Re: Powerline adapter

Nuthatch — Mon, 13 May 2024 09:44:38 GMT

Thank you!

Re: Powerline adapter

Debbie-TalkTalk — Mon, 13 May 2024 09:50:41 GMT

Hi Nuthatch

No problem 🙂

Debbie

Re: Powerline adapter

Debbie-TalkTalk — Thu, 16 May 2024 06:22:43 GMT

Hi Nuthatch

How are you getting on, have you received the powerline adapter?

Re: Powerline adapter

Nuthatch — Fri, 17 May 2024 08:01:42 GMT

No Debbie I haven't received it yet?

Re: Powerline adapter

Debbie-TalkTalk — Fri, 17 May 2024 08:07:55 GMT

Hi Nuthatch

Apologies. I've just checked and it is showing as dispatched.

If you haven't received this by Saturday evening then please post back here and let me know.

Thanks

Debbie

Re: Powerline adapter

Debbie-TalkTalk — Mon, 20 May 2024 10:46:40 GMT

HI @Nuthatch

How are you getting on?

Re: Powerline adapter

Nuthatch — Mon, 20 May 2024 12:47:15 GMT

Hi I still haven't received the adapters unfortunately?

Re: Powerline adapter

Debbie-TalkTalk — Mon, 20 May 2024 12:58:53 GMT

Hi Nuthatch

I'm really sorry about this. I've escalated this to our warehouse team and I will post back here as soon as I have further information.

Thanks

Debbie

Re: Powerline adapter

Nuthatch — Tue, 21 May 2024 17:27:00 GMT

Any news yet on the replacement adapters please

Re: Powerline adapter

Debbie-TalkTalk — Wed, 22 May 2024 06:00:52 GMT

Morning Nuthatch

It looks like warehouse team are processing another order for this and you should receive this this week.

I'm really sorry for the delays.

Re: Powerline adapter

Nuthatch — Tue, 28 May 2024 13:07:16 GMT

Hi Have the adapters been sent please?