topic Re: Shell in Broadband

Shell

Annoyed19 — Fri, 24 May 2024 14:44:38 GMT

Can we leave?

I've e been away a week with no internet, I come home to find a threatening email from talk talk saying they will cut my broadband if I don't pay now. Registered & logged in, to find no bill ready so nothing due - my usual d/d pays out on 30th anyway & no way to actually contact this company?!

Re: Shell

fr8ys — Fri, 24 May 2024 16:29:26 GMT

Staff are not back here on the forum until Tuesday due the bank holiday.

Try phoning 0345 172 0088 and ask for the loyalty team.

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

Or if you wish to chat online, there is a link on this page.

https://community.talktalk.co.uk/t5/articles/our-live-chat-team/ta-p/2230529#

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/223052

If the window doesn't appear refresh the screen until it does.

I would suggest phoning as the quickest way to resolve.

Re: Shell

Arne-TalkTalk — Tue, 28 May 2024 12:15:09 GMT

Hi Annoyed19

Sorry that you are unhappy.

Looks like you have been migrated from Shell, and were you still in contract.

Your contract status remains. Cancellation will incur fees.