topic Re: broken switch on router. Switch is not latching on so cannot keep it going. in Broadband

broken switch on router. Switch is not latching on so cannot keep it going.

ashtanga — Tue, 21 May 2024 15:35:49 GMT

I have been with Talk Talk for years and router is probably "warn out". I tried several times to speak to customer service but they just run an automatic voice and do an automatic test and say everything is ok. But that is because I have the switch stuck up with sellotape and the router standing upwards to keep pressure on the switch. After two minutes the button releases and I loose connection.

Could I please have a replacement router sent ASAP. Thankyou Carol

What informatio do you require to do this. ?

Re: broken switch on router. Switch is not latching on so cannot keep it going.

Gliwmaeden2 — Tue, 21 May 2024 17:02:18 GMT

Staff will reply during the day, @ashtanga.

You need to complete your community forum profile details. Go via your avatar/name; settings; from the drop down menu, choose Personal Information.

Add your Talktalk phone number or account number. SAVE CHANGES.

Don't post any of that information in this thread.

Re: broken switch on router. Switch is not latching on so cannot keep it going.

Debbie-TalkTalk — Wed, 22 May 2024 06:23:44 GMT

HI @ashtanga

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then send you a replacement router.

Thanks

Debbie

Re: broken switch on router. Switch is not latching on so cannot keep it going.

ashtanga — Wed, 22 May 2024 13:26:42 GMT

I never wanted to get involved with all of this. I just wanted to get a replacement router but Customer service by telephone was hopeless, all automated. i am 70 years old and I don't how to do this. I have tried to find the "profile" you are talking about , have entered name and telephone number but there is no "send" button , so I have no idea if the information is logged or not.

Can you now proceed to send me the Router, or will I have to try again to give the details. Thankyou sorry.

Re: broken switch on router. Switch is not latching on so cannot keep it going.

Karl-TalkTalk — Wed, 22 May 2024 13:38:42 GMT

Hi Carol

I've ordered a router for you, should be with you in a day or two.

Thanks

Karl.

Re: broken switch on router. Switch is not latching on so cannot keep it going.

Debbie-TalkTalk — Tue, 28 May 2024 10:37:39 GMT

Hi ashtanga

Have you received the replacement router?

Re: broken switch on router. Switch is not latching on so cannot keep it going.

Debbie-TalkTalk — Tue, 04 Jun 2024 08:20:15 GMT

Hi @ashtanga

How are you getting on, have you received the router?