topic Re: Router repeatedly losing connection in Broadband

Router repeatedly losing connection

CMJTW — Thu, 16 May 2024 21:41:40 GMT

Twice this evening my router has lost the connection , flashing yellow light, and then it has restored itself. I have also been losing the 2.4ghz channel repeatedly over the last week.

Re: Router repeatedly losing connection

Anonymous — Fri, 17 May 2024 05:46:02 GMT

Morning,

I'm sorry to hear this. I've run a test on the line which is clear. I can see that severe interference has been detected on the 2.4GHz channel. Are you able to connect the devices to the 5GHz channel instead to see how this compares? Do you have any electrical devices located close to the router that may be causing interference?

Thanks

Michelle

Re: Router repeatedly losing connection

CMJTW — Fri, 17 May 2024 08:53:47 GMT

Good morning.

I can connect to the 5ghz channel and there is nothing next to the router that could be causing interference.

Re: Router repeatedly losing connection

Anonymous — Fri, 17 May 2024 08:55:45 GMT

Hello again,

Thanks for confirming. Does the wifi also drop when connected to the 5GHz channel?

Michelle

Re: Router repeatedly losing connection

CMJTW — Fri, 17 May 2024 09:02:01 GMT

It is the 2.6ghz that keeps dropping. Yesterday evening I lost everything (orange light flashing on the router )twice

Re: Router repeatedly losing connection

Anonymous — Fri, 17 May 2024 09:14:30 GMT

Hi,

Can I just ask, is there any reason why these devices don't connect to the 5GHz channel if this is more stable?

Thanks

Michelle

Re: Router repeatedly losing connection

CMJTW — Fri, 17 May 2024 09:23:04 GMT

The 5ghz channel seems weaker in certain parts of the house.They are all apple products and seem to favour the lowed band

Re: Router repeatedly losing connection

Debbie-TalkTalk — Fri, 17 May 2024 09:30:29 GMT

Hi CMJTW

Thanks for your reply.

Have we recently sent you a new router for testing so we can rule this out?

Re: Router repeatedly losing connection

CMJTW — Fri, 17 May 2024 09:52:36 GMT

The current one is less than a year old but please send a replacement to see if that is what is causing the problem

Re: Router repeatedly losing connection

Debbie-TalkTalk — Fri, 17 May 2024 09:58:21 GMT

Hi CMJTW

I've ordered the router for testing, please allow 24-48hrs for this to arrive.

Please let us know how the connection compares with this router.

Thanks

Debbie

Re: Router repeatedly losing connection

CMJTW — Fri, 17 May 2024 11:20:21 GMT

Thank you for sending one out and I will let you know if there is any improvement.

Re: Router repeatedly losing connection

Debbie-TalkTalk — Fri, 17 May 2024 11:21:47 GMT

Hi CMJTW

Thank you 🙂

Debbie

Re: Router repeatedly losing connection

Debbie-TalkTalk — Mon, 20 May 2024 10:49:45 GMT

Hi @CMJTW

Have you received the router?

Re: Router repeatedly losing connection

CMJTW — Mon, 20 May 2024 11:27:07 GMT

Nothing has arrived. The last time I checked my email yodel were predicting delivery tomorrow

Re: Router repeatedly losing connection

Debbie-TalkTalk — Mon, 20 May 2024 11:30:52 GMT

Hi CMJTW

Thanks for letting me know.

I will check back in again with you on Wednesday.

Re: Router repeatedly losing connection

Debbie-TalkTalk — Wed, 22 May 2024 08:27:09 GMT

Hi CMJTW

Have you received the router?

Re: Router repeatedly losing connection

CMJTW — Wed, 22 May 2024 09:08:11 GMT

The new router has been received and installed. Will you please use your diagnostic tools to see if there are any problems

Re: Router repeatedly losing connection

Debbie-TalkTalk — Wed, 22 May 2024 09:10:48 GMT

Hi CMJTW

Was it connected today?

Re: Router repeatedly losing connection

CMJTW — Wed, 22 May 2024 09:22:25 GMT

The router actually arrived on Monday despite yodel saying it was going to be Tuesday and was installed on the same day.

Re: Router repeatedly losing connection

Debbie-TalkTalk — Wed, 22 May 2024 09:28:20 GMT

Hi CMJTW

Perfect, thank you. I'm just taking a look at the line stats now.