topic Re: Talktalk router randomly restarts through the day in Broadband

Talktalk router randomly restarts through the day

gunnermatt — Tue, 21 May 2024 08:48:01 GMT

I'm having issues with my router which appears to be resetting multiple times a day.

First noticed Wi-Fi dropping out and did a line test. Was told the stable of it could be interference and that might need to change the channel... But looking at the maintenance pages, it would appear that the router itself is restarting periodically. I say that because the device uptime resets when it happens (Along with Network, Wi-Fi and Ethernet connection). So I know the issue isn't Wi-Fi interference.

Support on chat have been very unhelpful refusing to understant the physical device is restarting several times a day, as indicated in the logs and the system uptime.

If i wasnt in contract i would have ditched Talktalk as the online support has been rubi

Re: Talktalk router randomly restarts through the day

Debbie-TalkTalk — Tue, 21 May 2024 09:01:38 GMT

Hi gunnermatt

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Thanks

Debbie

Re: Talktalk router randomly restarts through the day

gunnermatt — Tue, 21 May 2024 14:52:55 GMT

Hi Debbie, i've added that now... many thanks for your help.

Re: Talktalk router randomly restarts through the day

Debbie-TalkTalk — Wed, 22 May 2024 06:19:34 GMT

HI gunnermatt

Thank you 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks again.

Debbie

Re: Talktalk router randomly restarts through the day

gunnermatt — Wed, 22 May 2024 08:05:34 GMT

Thanks again, do i need to return the old router?

Re: Talktalk router randomly restarts through the day

Debbie-TalkTalk — Wed, 22 May 2024 08:17:01 GMT

Hi gunnermatt

No problem 🙂

Yes please, there will be a returns bag in the box for the old router to be returned.

Re: Talktalk router randomly restarts through the day

Anonymous — Fri, 24 May 2024 06:16:10 GMT

Morning,

Just checking back in to see if the router has arrived?

Thanks

Michelle

Re: Talktalk router randomly restarts through the day

gunnermatt — Fri, 24 May 2024 16:44:51 GMT

Router received... working well so far, thanks.

Re: Talktalk router randomly restarts through the day

Debbie-TalkTalk — Tue, 28 May 2024 05:43:34 GMT

Morning gunnermatt

How's the connection been over the weekend?

Re: Talktalk router randomly restarts through the day

gunnermatt — Tue, 28 May 2024 17:09:42 GMT

so far so good, fingers crossed.

Thanks

Re: Talktalk router randomly restarts through the day

Anonymous — Wed, 29 May 2024 05:52:37 GMT

Good morning,

I'm glad to hear this and thanks for confirming 🙂

Michelle