topic Re: TalkTalk router problems in Broadband

TalkTalk router problems

gcon60 — Sun, 17 Sep 2023 09:13:37 GMT

For the past few years I gave enjoy a failure free internet connection. Perhaps, every-now-and-again it would drop out. No problem, these things happen.

However, over the last few months the router has been dropping out almost once a week. This requires an off/on reset and all is well again. There is no facility on this router to reboot it remotely.

The main problem is that I have a Hive Heating System where the boiler can be controlled over my network. If I am away from home loss of control gives me a problem especially in bad weather. This happened to me last winter during a spell of temperatures in December as low as -12˚ . A timely arrival back home saved the day.

Not a thing has changed on my network. The same connections for a few years with no signs of trouble. I can test my system until the cows come home once it is back up and running with no indication of a problem.

My feeling is it could be an intermittent router problem or it’s down to something at TalkTalk.

Re: TalkTalk router problems

KeithFrench — Sun, 17 Sep 2023 13:46:44 GMT

Please can you elaborate by answering these few questions:-

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What is the exact status of the lights on the front of the router when this happens?
3. If you have any wired connections, are they affected in the same way as wireless ones?

Re: TalkTalk router problems

Debbie-TalkTalk — Mon, 18 Sep 2023 05:35:19 GMT

Hi gcon60

Apologies for this. Would you like me to send a replacement router for testing?

Re: TalkTalk router problems

gcon60 — Mon, 18 Sep 2023 07:37:12 GMT

1. Router type DG8041W

2. Solid red

3. Yes, also affected

Re: TalkTalk router problems

Debbie-TalkTalk — Mon, 18 Sep 2023 07:39:11 GMT

Hi gcon60

Apologies for this. Would you like me to send a replacement router for testing?

Re: TalkTalk router problems

gcon60 — Mon, 18 Sep 2023 07:42:03 GMT

Debbie,

As the router is a possible cause of the failure it would be useful to try another one. A month would probably be a reasonable period for testing. Do you agree?

gcon60

Re: TalkTalk router problems

Debbie-TalkTalk — Mon, 18 Sep 2023 07:42:21 GMT

Hi gcon60

You can keep the new router and return old router, will this be ok?

Re: TalkTalk router problems

KeithFrench — Mon, 18 Sep 2023 08:48:21 GMT

Definitely sounds like the router to me, with the light being solid red.

Re: TalkTalk router problems

gcon60 — Mon, 18 Sep 2023 11:22:56 GMT

Certainly Debbie and thank you for your speedy help with this. In time I will let you know the outcome.

tak tent,

gcon60

Re: TalkTalk router problems

gcon60 — Mon, 18 Sep 2023 11:25:37 GMT

Keith,

Thanks for you help with this. A new router is now en route so hopefully all will be good.

gcon60

Re: TalkTalk router problems

Debbie-TalkTalk — Mon, 18 Sep 2023 11:27:36 GMT

Hi gcon60

Thanks for your reply 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Debbie

Re: TalkTalk router problems

Debbie-TalkTalk — Wed, 20 Sep 2023 08:53:55 GMT

Hi gcon60

Have you received the replacement router?

Re: TalkTalk router problems

gcon60 — Wed, 20 Sep 2023 10:29:53 GMT

Router has arrived, thank you. I will set it up and install it today. gcon60

Re: TalkTalk router problems

Karl-TalkTalk — Wed, 20 Sep 2023 10:35:56 GMT

Excellent, any problems etc, just post back here.

Thanks

Karl.

Re: TalkTalk router problems

gcon60 — Wed, 20 Sep 2023 11:56:58 GMT

Successfully installed and looks good. Not long ago I reached 43Mbs and I was delighted. With this new router I got 48.5 Mbs. WOW! Over the moon.

I will continue to monitor in the hope the fault does not return. Thanks once again.

gcon60

Re: TalkTalk router problems

Karl-TalkTalk — Wed, 20 Sep 2023 11:58:12 GMT

No Problem 🙂

Karl

Re: TalkTalk router problems

Debbie-TalkTalk — Fri, 22 Sep 2023 06:55:45 GMT

Hi gcon60

Just checking in to see if everything is still working ok?

Re: TalkTalk router problems

gcon60 — Fri, 22 Sep 2023 15:14:25 GMT

Thanks Debbie,

All good so far and my original router is now with Royal Mail winging its way back to you.

Regards

Re: TalkTalk router problems

Debbie-TalkTalk — Mon, 25 Sep 2023 05:41:00 GMT

Hi gcon60

That's great news, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

Re: TalkTalk router problems

Gorbani — Thu, 30 May 2024 13:56:28 GMT

My box doesn't turn on