topic Wireless Optimisation turn off! in Broadband

Wireless Optimisation turn off!

Bags72 — Fri, 31 May 2024 19:13:58 GMT

Hi,

I have an Fast 6364 and want to set my 5 Ghz to channel to 100 (100-112) when I do this the router keep referting to 36 after a couple of hours.

I've made x2talk talk support calls and they dont seem to be able to reolve this.

Re: Wireless Optimisation turn off!

Debbie-TalkTalk — Mon, 03 Jun 2024 05:59:08 GMT

Hi Bags72

Unfortunately we are no longer able to switch off WIFI optimisation.

Is the connection not stable on the channels chosen by WIFI optimisation?

Re: Wireless Optimisation turn off!

JimmyDiscoT — Mon, 03 Jun 2024 09:33:35 GMT

I'm having the same problem. My router seems to have gone out of it's way to pick the most crowded channels for both 2.4 and 5 GHz and when I manually change them, they revert back.

I'm not sure why TalkTalk would even give us the option to manually change channels if they are just going to be overridden by the router five minutes later?

Re: Wireless Optimisation turn off!

Debbie-TalkTalk — Mon, 03 Jun 2024 09:36:21 GMT

Hi @JimmyDiscoT

Please can you create a new topic on the Community, we can then take a look at this for you.

Thanks

Re: Wireless Optimisation turn off!

Bags72 — Mon, 03 Jun 2024 13:46:12 GMT

Hi Debbie,

I made a mistake on the OP I have a "FAST 5364"

You used to be able to turn this off as I checked previous simalar posts, why have you stopped doing this? why downgrade your ablity to resolve customer issues?

Yes the system keeps changing my 5Ghz from am optimal channel (100-112) to a very crowded channel (36-44), so as far as I'm consered the rotuer is now broken.

Can you supply me a different router where I can set my own channel?

If not can you advise a 3rd party router I could buy and use instead of the broken supplied one?

If not I think I will need to look at a different broadband supplier, I have only just signed a new contract a coupld of months ago, can I use this as a reason to leave without penalties?

Re: Wireless Optimisation turn off!

Chris-TalkTalk — Mon, 03 Jun 2024 14:21:55 GMT

Hi Bags72,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks
Chris

Re: Wireless Optimisation turn off!

Bags72 — Wed, 05 Jun 2024 07:53:19 GMT

I have updated my personal details as requested.

Please could you now respond to me last message:

You used to be able to turn this off as I checked previous simalar posts, why have you stopped doing this? why downgrade your ablity to resolve customer issues?

Yes the system keeps changing my 5Ghz from am optimal channel (100-112) to a very crowded channel (36-44), so as far as I'm consered the rotuer is now broken.

Can you supply me a different router where I can set my own channel?

If not can you advise a 3rd party router I could buy and use instead of the broken supplied one?

If not I think I will need to look at a different broadband supplier, I have only just signed a new contract a coupld of months ago, can I use this as a reason to leave without penalties?

Custo No: 1-000006-898736-0

Re: Wireless Optimisation turn off!

Chris-TalkTalk — Wed, 05 Jun 2024 09:11:29 GMT

Ok thanks. We've been advised that we can no longer switch off wifi optimisation as it affects other things such as the ability to run tests in My Connection. Could I just ask, are you experiencing wireless connectivity/performance issues?

Chris

Re: Wireless Optimisation turn off!

Anonymous — Fri, 07 Jun 2024 08:15:51 GMT

Good morning,

How are you getting on, do you still need assistance with this?

Thanks

Michelle