topic Re: Promises, Promises (and as fake as flying pigs) in Broadband

Promises, Promises (and as fake as flying pigs)

edwardhyde02 — Sun, 02 Jun 2024 14:08:31 GMT

I am a long term customer of TalkTalk, regularly re-sign every couple of years & put up with their happy little habits of throttling & dropping broadband with 2nd rate routers.

2 years ago I signed again for a superfast contract with a speed of 63 & a guaranteed minimum of 59 Within a few months it began going slower & slower
When I asked for a check their reaction was always the same "we can see no problem & if the engineer finds nothing you will have to pay for them".
They would only accept their own speed check.
They promised call backs & made none.
Eventually, about 3 months ago, they finally sent an OpenReach engineer round who found that an external cable had deteriorated to the point where it was near useless, he replaced it.
Then a TalkTalk (all they ever do) engineer came around and found as suspected that their second rate router was operating at a maximum of 22.
SO much for the guaranteed 59.
Since then I have had call after call with them with their caall centres demanding the story fresh every time & telling me that it would be escalated to the "Executive Complaints". I have filled in forms, made calls, be promised more call backs, had emails confirming call times and yet every time there is nothing.
They have offered meaningless 3 month compensation for their 2 years of broken promises & just recently they have increased my charges but not bothered to actually keep a promise of talktalking to me.
Liars, frauds, deceivers - these are words that describe TalkTalk, a company unfit to operate 2 bean cans & a length of string.

Re: Promises, Promises (and as fake as flying pigs)

Debbie-TalkTalk — Mon, 03 Jun 2024 06:01:54 GMT

Hi edwardhyde02

I'm really sorry to hear this.

Just to confirm, has the speed dropped again after the last engineer visit?

Re: Promises, Promises (and as fake as flying pigs)

edwardhyde02 — Mon, 03 Jun 2024 06:05:34 GMT

what do you care?
Where is my executive complaints call that you have been promising every week for 3 months?
Where is my compensation for you underdelivering
I have changed my life to fit in with your confirmed call times & you NEVER CALL
Disrespectful liars

Re: Promises, Promises (and as fake as flying pigs)

Debbie-TalkTalk — Mon, 03 Jun 2024 06:47:12 GMT

Hi edwardhyde02

The notes advise that our Complaints Team will be contacting you on 05/06 to discuss this further.

Thanks

Re: Promises, Promises (and as fake as flying pigs)

edwardhyde02 — Mon, 03 Jun 2024 06:53:59 GMT

WIl that be the call that was dues on 30th May or the one that was due on 23rd of May or the one that was due the week before that or.......
My notes & text records show that they have promised to call me every week for three months & confirmed every appointment on the morning of the due day
AND NEVER CALLED

Re: Promises, Promises (and as fake as flying pigs)

Debbie-TalkTalk — Mon, 03 Jun 2024 06:59:26 GMT

Hi edwardhyde02

Apologies for this.

If you don't receive a call on 05/06 then please let me know here.

Re: Promises, Promises (and as fake as flying pigs)

edwardhyde02 — Mon, 03 Jun 2024 07:13:04 GMT

why wait another week?
Why not today or tomorrow?
If you were remotely interested in atoning for your misdeeds & lies you would call immediately
What time will this call be? I have no information about it, have you stopped telling me about when you wont call now?

Re: Promises, Promises (and as fake as flying pigs)

edwardhyde02 — Tue, 04 Jun 2024 17:23:34 GMT

Just as a note Debbie - I have had nothing from the complaints team in regard to timing of their call tomorrow.
After previous experiences Since I have serious doubts that they will actually call I must assume that their lies about talking to me have now extended to the point that they cant be bothered to even pretend they are actually going to call.
I am not going to sit around all day waiting for their non existent call so I will forward the landline & you have my mobile number.
If you do not call all other sources of reviews - Trust Pilot. Google, this community etc will be updated to reflect your ongoing rude & disrespectful attitude

Re: Promises, Promises (and as fake as flying pigs)

edwardhyde02 — Wed, 05 Jun 2024 15:35:46 GMT

well here we are at the end of 5th June and as expected no call from the liars, cheats & fraudsters who call themselves TalkTalk
Not even a note from "Debbie" or any of the other staff on here
18 months of deficient service & empty promises & I chose to believe them again just because it was in the community
I guess I am the fool for trusting these con-artists
SO

what are you going to do "Debbie" (may or may not be their name)?

Re: Promises, Promises (and as fake as flying pigs)

Chris-TalkTalk — Thu, 06 Jun 2024 08:55:50 GMT

Hi edwardhyde02,

I can see that you were called yesterday after your post and a further callback has been arranged.

Chris

Re: Promises, Promises (and as fake as flying pigs)

edwardhyde02 — Fri, 07 Jun 2024 11:47:48 GMT

Yes, I noticed they called without any notice AFTER I posted again too
18 months of abysmal service with added rudeness & disrespect & all they offered was 3 months free
I am going to continue posting reviews on every social media site until I get an apology from the CEO office, I already know 3 people who have cancelled/failed to renew with you - this situation is going to cost you a a lot more than a few months rent free for me & I love the idea that your rudeness may cost you hundreds of thousands of pounds & everything I have said is absolutely true

Re: Promises, Promises (and as fake as flying pigs)

Anonymous — Mon, 10 Jun 2024 05:51:52 GMT

Morning,

Once a complaint is with our CEO Complaints Team then we can't take any further action via the Community as this will be managed by the complaints team directly.

Michelle

Re: Promises, Promises (and as fake as flying pigs)

edwardhyde02 — Wed, 12 Jun 2024 16:39:47 GMT

Once again the "CEO complaints team" told me that they would call.
They made an appointment last week to call today
Confirmed it twice today by text
So did they call?

No of course the lying, useless people did not call - they lie & disrespect customers & waste our time - liars, cheats & frauds

What can you do with a company when even the highest level of help lies & cheats?

Re: Promises, Promises (and as fake as flying pigs)

ferguson — Wed, 12 Jun 2024 16:51:17 GMT

You can take your case to CISAS as explained here.

Re: Promises, Promises (and as fake as flying pigs)

edwardhyde02 — Wed, 12 Jun 2024 16:54:30 GMT

why dont they do the honourable & decent thing & just call as they agreed?
They made the appointment, I didnt - I just said yes.
They dont have to disrespect us & mess our lives around & lie to us
why on earth would any company behave like that?

Re: Promises, Promises (and as fake as flying pigs)

edwardhyde02 — Wed, 12 Jun 2024 16:56:24 GMT

and yes, I noticed they wont be regulated by OFCOM - wonder why that is, must be some kind of special arrangement with this other lot.

Re: Promises, Promises (and as fake as flying pigs)

ferguson — Wed, 12 Jun 2024 17:41:13 GMT

TalkTalk is regulated by Ofcom. But that is precisely what Ofcom is, a regulator, they don't provide an individual complaints service.

Re: Promises, Promises (and as fake as flying pigs)

Anonymous — Thu, 13 Jun 2024 05:45:30 GMT

Morning,

Can I just confirm, when was the last time that the Complaints Team made contact with you please?

Michelle

Re: Promises, Promises (and as fake as flying pigs)

edwardhyde02 — Thu, 13 Jun 2024 11:32:25 GMT

Last Wednesday I received a call in the evening after I had posted on here that a promised call had not come.
The South African woman who called from your SA call centre claimed to be speaking for the CEO's office (which I doubted) and we discussed compensation.
We agreed we would finalise this after I had received a written (emailed) formal apology from the CEO's office, not her.
She stated that she would call me again on the 12th June and we agreed a time of 10:00 to 12:00
That evening I received a text stating that I would be called on 12/6/2024 between 10:00 & 12:00
Yesterday I received a text at 08:01 stating again that I would be called yesterday between10:00 & 12:00
No calls were received and there were no missed calls on either my landline or my mobile
My belief is that she was lying, that this has not been forwarded to the CEO's office & that TalkTalk are just putting up a smokescreen to cover for multiple errors & broken contracted guarantees.
This is one of multiple occasions where calls have not been made after being promised, you lie & cheat & have NO respect for your customers. A typical "hunter" style company where instead of farming your client bank & looking after it like valuable livestock or crops you just seek to make fresh kills (sales) everyday and screw what you can out of those.
All the evidence points to TT being a fraudulent company with no respect for its customers and no interest in abiding by its own guarantees.

Re: Promises, Promises (and as fake as flying pigs)

Anonymous — Thu, 13 Jun 2024 11:49:35 GMT

Hello,

I'm really sorry to hear this. I've contacted our CEO Complaints escalation team now and I will post back here as soon as they come back to me.

Michelle