topic Re: Wired connection will not work in Broadband

Wired connection will not work

S7777 — Fri, 31 May 2024 19:02:50 GMT

My pc will not work on the internet via a wired connection.

No idea why, was fine yesterday her all wired connections are now not working! I use and need this for when I work from home as well as for use with several hobbies and am now stuck.

Re: Wired connection will not work

KeithFrench — Fri, 31 May 2024 21:39:04 GMT

What make/model of router do you have?

Please can you go to the command prompt if it is a Windows PC and issue this command followed by the Enter key:-

ipconfig /all

Then copy the output & paste it into a PM to me(to preserve your privacy).

The information below is provided by TalkTalk, for confirmation please contact @Debbie-TalkTalk or@Michelle-TalkTalk.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.

If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.

Re: Wired connection will not work

Debbie-TalkTalk — Mon, 03 Jun 2024 08:11:45 GMT

Hi S7777

Have you tried factory resetting the router using the pin hole reset for ten seconds?

Re: Wired connection will not work

S7777 — Mon, 03 Jun 2024 08:18:53 GMT

I have to reset the router almost every day for the wired connection to work. Fed up with problems and will be leaving talk talk very soon to be honest

Re: Wired connection will not work

Debbie-TalkTalk — Mon, 03 Jun 2024 08:19:29 GMT

Hi S7777

Would you like me to send a new router for testing?

Re: Wired connection will not work

S7777 — Mon, 03 Jun 2024 08:30:32 GMT

I will try a new router if you send one

Re: Wired connection will not work

Debbie-TalkTalk — Mon, 03 Jun 2024 08:32:05 GMT

HI @S7777

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Thanks

Re: Wired connection will not work

S7777 — Mon, 03 Jun 2024 08:46:52 GMT

Added details to profile

Thanks

Re: Wired connection will not work

Debbie-TalkTalk — Mon, 03 Jun 2024 08:56:37 GMT

Hi @S7777

Thank you 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with the replacement router.

Thanks again.

Debbie

Re: Wired connection will not work

Debbie-TalkTalk — Fri, 07 Jun 2024 06:15:27 GMT

Hi @S7777

Have you received the router?

Re: Wired connection will not work

S7777 — Fri, 07 Jun 2024 06:31:45 GMT

@Debbie-TalkTalk yes I have and I have returned the old one.

Not much difference. For the price I pay per month the service isn't good enough. Will be leaving in the next week or so

Re: Wired connection will not work

Debbie-TalkTalk — Fri, 07 Jun 2024 06:49:51 GMT

Hi S7777

Are wired connections still not working?