topic Re: All TalkTalk no action! in Broadband

All TalkTalk no action!

Jean116 — Mon, 03 Jun 2024 08:41:43 GMT

I will never recommend TalkTalk to anyone, I had left TalkTalk and joined BT after numerous phonecalls for network issues, late go live dates and got no where. Once BT arranged the cancellation and sent a router out the next day, TalkTalk phoned and promised a new router, booster and tablet as an apology gift and asked me to stay. I was told all the issues would be over and I would receive the goods in 2-3 days. I decided to stay and It was the biggest mistake I have made! It is now 2 weeks later and I have still received nothing.

All I have done is waste time with their false promises, poor service and to be honest absolutely no clue how a delivery works or how network issues are resolved! Managers can not even resolve issues in this company!

Highly recommend not to use and I will be raising this on every social platform I can!

Good riddance! TalkTalk and no action is my slogan for this company! From the 8th of May to the 1st of June all I have done is spent hours on calls trying to resolve issues! Pathetic!

Re: All TalkTalk no action!

Chris-TalkTalk — Mon, 03 Jun 2024 09:19:20 GMT

Hi Jean16,

Could you add your TalkTalk landline number or account number to your community profile and we'll take a look at this for you

Chris

Re: All TalkTalk no action!

Jean116 — Mon, 03 Jun 2024 09:38:27 GMT

Hi Chris, please see below for the account number. 1013839390

Re: All TalkTalk no action!

Chris-TalkTalk — Mon, 03 Jun 2024 09:55:12 GMT

Thanks Jean. Just to confirm, is your service working OK at the moment?

Chris

Re: All TalkTalk no action!

Jean116 — Mon, 03 Jun 2024 10:20:59 GMT

No it is still only covering one room and I have had the same conversation with so many people.

Re: All TalkTalk no action!

Chris-TalkTalk — Mon, 03 Jun 2024 11:14:57 GMT

OK thanks. The current wifi channel is showing as congested, could you reboot the router and retest, and let me know if there's any improvement

Chris