topic Re: Compensation??? in Broadband

Compensation???

Lainey69 — Mon, 03 Jun 2024 10:13:58 GMT

Hi, before I start the long and painful process of seeking compensation does anyone have any hints and tips to help me please?

Thanks☺️

Re: Compensation???

Arne-TalkTalk — Mon, 03 Jun 2024 10:54:35 GMT

Hi Lainey69

What are you seeking compensation for?

Re: Compensation???

Lainey69 — Mon, 03 Jun 2024 11:21:12 GMT

Talk talk/ city fibre were unable to repair our damaged cable for two months. We reported it on the 24th February 2024 and the cable was finally replaced on or around 26th April 2024.

We were told that compensation would be automatically awarded within 30 days. This hasn’t happened and today I found out that we have to ask for compensation because city fibre dealt with the repair.

A good will gesture of £38.00 was credited to my account because of the additional data we had to buy so that we could pay bills etc.

What is my next move?

Re: Compensation???

Arne-TalkTalk — Mon, 03 Jun 2024 11:35:27 GMT

I can look into that that for you

Re: Compensation???

Lainey69 — Mon, 03 Jun 2024 12:06:14 GMT

That would be great thank you!

Re: Compensation???

Arne-TalkTalk — Mon, 03 Jun 2024 12:31:10 GMT

Hi @Lainey69

I have the Auto compensation team to investigate,

Once the investigation is complete you will receive an SMS/Email.

Regards

Re: Compensation???

Lainey69 — Mon, 03 Jun 2024 12:54:46 GMT

Thank you very much!

I will look forward to their message.

fingers crossed.

Re: Compensation???

Arne-TalkTalk — Mon, 03 Jun 2024 12:58:48 GMT

No problem.