topic Re: Replacement Router in Broadband

Replacement Router

Aleksis_Kirby — Sun, 26 May 2024 12:05:17 GMT

Howdy! I was away for a month and a big storm rolled through and blew out a window, which happened to be where the router was sitting. My neighbours called me to report my window and router making a run for it into the night together.

Could I request a replacement? The thing was old anyway so maybe it dispatching itself did me a favour. Unfortunately, I don't have the old one to send back (I saw something in the last replacement router thread about a return bag so, figured to say that won't be necessary/possible) as I have no idea where it went (it may have been cleaned up along with the window remnants), and I assume it would be water and fall damaged anyway.

I don't actually know my TalkTalk number off the top of my head, but I assume with my real name on my profile (it's not the same as my username FYI), I'd be possible to find the details of? If not I'll update my profile with the number if/when I can find it.

Thanks!

Re: Replacement Router

KeithFrench — Sun, 26 May 2024 12:39:28 GMT

I have asked one of TalkTalk's support to pick your thread up and replace it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Replacement Router

Gliwmaeden2 — Sun, 26 May 2024 12:43:22 GMT

@Aleksis_Kirby, if you don't know your phone number, put in your Talktalk account number - it shows up in all your billing notification emails, so should be easy to find.

SAVE CHANGES after entering your details.

Re: Replacement Router

Aleksis_Kirby — Tue, 28 May 2024 00:38:41 GMT

Thanks y'all. I added my acc. number, and you're both appreciated! ❤️

Re: Replacement Router

Debbie-TalkTalk — Tue, 28 May 2024 06:47:49 GMT

Hi Aleksis_Kirby

I'm sorry to hear this.

I've ordered the replacement router for you, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

Re: Replacement Router

Debbie-TalkTalk — Tue, 04 Jun 2024 08:19:43 GMT

Hi @Aleksis_Kirby

Have you received the router?

Re: Replacement Router

Aleksis_Kirby — Fri, 07 Jun 2024 15:22:49 GMT

Hi there! Yes, I have it and it's all up and running again, thank you very much! x

Re: Replacement Router

Debbie-TalkTalk — Mon, 10 Jun 2024 05:36:53 GMT

Hi @Aleksis_Kirby

That's great, thanks for letting me know 🙂

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie