topic Re: Intermittent disconnection of broadband in Broadband

Intermittent disconnection of broadband

Qwghlm — Tue, 04 Jun 2024 07:37:56 GMT

Just started this morning, the internet connection repeatedly gets disconnected/connected

Tried turning the router off/on, still the same.

Re: Intermittent disconnection of broadband

Anonymous — Tue, 04 Jun 2024 07:45:58 GMT

Good morning,

I'm sorry to hear this. I've run a test on your line now which has detected a potential fault. Can I just confirm, are you experiencing any noise on the voice service? Is your router also connected to the test socket?

Thanks

Michelle

Re: Intermittent disconnection of broadband

Qwghlm — Tue, 04 Jun 2024 08:07:04 GMT

No noise on the voice, and the router is not plugged into the test socket.

PC connected by cable to the router in a different room, the test socket is in the hallway near the front door.

Nothing has changes internally, (this normally happens when Openreach are sorting out another problem on another line somewhere).

Re: Intermittent disconnection of broadband

Anonymous — Tue, 04 Jun 2024 08:20:56 GMT

Morning,

Ok thanks for confirming. As the line test is still detecting a potential external line fault, I've passed this over to Openreach now to complete an external line investigation. We'll check the fault first thing in the morning to see if we've received an update back and will post here.

Thanks

Michelle

Re: Intermittent disconnection of broadband

Qwghlm — Tue, 04 Jun 2024 08:29:04 GMT

Excellent, thank you very much.

I've received a confirmation message from Openreach as well.

Re: Intermittent disconnection of broadband

Anonymous — Tue, 04 Jun 2024 08:38:56 GMT

No problem 🙂 I should hopefully have an update for you in the morning, unless Openreach resolve the fault first.

Michelle

Re: Intermittent disconnection of broadband

Anonymous — Wed, 05 Jun 2024 06:17:47 GMT

Morning,

We've received an update to advise that the fault has been assigned to a line engineer this morning so we should know more hopefully this afternoon.

Thanks

Michelle

Re: Intermittent disconnection of broadband

Qwghlm — Wed, 05 Jun 2024 07:40:45 GMT

Openreach has just been and he says the fault is internal, which unfortunately I do not believe.

The connection hasn't dropped out at all last night or this morning so I will monitor it.

If it drops out again I will run a new temporary line to the router and go from there.

The reason I have my doubts is that over the past 15 years and it must be about 50 times Openreach have been out to sort the problem, it's always been external, never internal.

First time for everything I suppose, but we'll see.

Thank you for your help.

Re: Intermittent disconnection of broadband

Anonymous — Wed, 05 Jun 2024 07:54:42 GMT

Morning,

Thanks for the update. The line test did detect a potential external line fault. I'll re-run the line test again in a few hours (once the fault has been passed back) and will post the result back here if that's ok?

Michelle

Re: Intermittent disconnection of broadband

Qwghlm — Wed, 05 Jun 2024 07:59:13 GMT

Of course it's OK.

I did tell him the test detected an external fault, but he just said everything was OK externally.

Re: Intermittent disconnection of broadband

Anonymous — Wed, 05 Jun 2024 07:59:58 GMT

Thank you 🙂

Michelle

Re: Intermittent disconnection of broadband

Chris-TalkTalk — Wed, 05 Jun 2024 10:31:31 GMT

Hi Qwghlm,

I've just run a line test and it is now passing 🙂

Chris

Re: Intermittent disconnection of broadband

Qwghlm — Wed, 05 Jun 2024 11:54:23 GMT

Thanks for that.

Interesting that I've done absolutely nothing inside my home, but I did notice a Trooli guy fiddling in the terminal box at the end of my close on my out this morning...

Speed is down to 45mbps from 54mbps though.

Re: Intermittent disconnection of broadband

Chris-TalkTalk — Wed, 05 Jun 2024 12:21:17 GMT

Could you just see how it goes over the next couple of days. Hopefully your speed will improve.

Chris