topic Re: Very poor unusable WiFi yesterday evening--attributed to overheating router? in Broadband

Very poor unusable WiFi yesterday evening--attributed to overheating router?

Perplexed1 — Wed, 05 Jun 2024 11:50:00 GMT

Hi.

From around 9-10pm yesterday evening our wifi was effectively unusable. This morning I used 'Chat' to get help from TalkTalk and was advised the problem was caused by overheating of the router and/or the OpenReach connection box, and that the problem was now resolved by action taken by TalkTalk person doing the Chat.

I haven't been aware of overheating being a problem before. The router had been streaming sport for an hour before the problem arose. I would like to know what steps the TalkTalk person took to resolve this issue remotely, and to know what steps I can take to prevent a reoccurrence.

Any ideas ?

Thanks

Re: Very poor unusable WiFi yesterday evening--attributed to overheating router?

Debbie-TalkTalk — Wed, 05 Jun 2024 11:54:22 GMT

Hi Perplexed1

I'm sorry to hear this.

How long have you had this router?

Do you believe the router is over heating? Does it feel hot to touch?

Re: Very poor unusable WiFi yesterday evening--attributed to overheating router?

Debbie-TalkTalk — Fri, 07 Jun 2024 06:13:43 GMT

Hi @Perplexed1

Do you still need help with this?