topic Re: how to get equipment returns bag having notified cancelling contract in Broadband

how to get equipment returns bag having notified cancelling contract

Crabbymadge — Wed, 05 Jun 2024 14:29:42 GMT

I cant find on talk talk how to get the equipment returned, the community posts talk of a 'returns bag'. I cant see where on talk talk to get it.

I notified them by phone early May and the account says the estimated end date is 9 June. Tried to look up where / how to send equipment back but there's no info I can see. I am heartily sick of trying to navigate the site.

Do I have to ring the cancelations team again?

I've had nothing from Talk talk other than a 'we'd love you to stay' email.

Re: how to get equipment returns bag having notified cancelling contract

Gliwmaeden2 — Wed, 05 Jun 2024 14:37:41 GMT

Sometimes an old returns bag and label lurk in the box that equipment was sent with, @Crabbymadge, but otherwise staff on here can easily send you one.

You must complete your community forum profile details for them to identify your account, so go via your avatar; settings; drop down menu....Personal Information. Complete with name, account number or Talktalk phone number. SAVE CHANGES.

Re: how to get equipment returns bag having notified cancelling contract

Karl-TalkTalk — Fri, 07 Jun 2024 08:12:19 GMT

Hi @Crabbymadge

I've sent a returns bag out to you.

Thanks

Karl.