topic Re: Network problem in Broadband

Network problem

michaelczerw — Sat, 08 Jun 2024 20:58:48 GMT

Hello can I check if there are.so.e problem with talk talk services over the weekend in gillingham Kent area

Re: Network problem

ferguson — Sat, 08 Jun 2024 21:20:36 GMT

Any wider issues should be visible at the Service Status page here. There doesn't seem to be anything reported at present. Have you tried the checks in Visit My Connection also?

Re: Network problem

michaelczerw — Sat, 08 Jun 2024 21:24:24 GMT

I can't even log in to the account as it says an service problem or technical issue

Re: Network problem

ferguson — Sat, 08 Jun 2024 21:30:03 GMT

OK. You can try contacting customer services directly using Live chat tomorrow, see here. Otherwise, the support team here will be happy to help, but bear in mind they won't be back online until Monday. Make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: Network problem

Anonymous — Mon, 10 Jun 2024 07:05:44 GMT

Morning,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle