topic Re: Company VPN connection in Broadband

Company VPN connection

sazk23 — Wed, 05 Jun 2024 10:17:53 GMT

Hi all,

I've been unable to connect to the internet on my company laptop which uses GlobalProtect (external software that can't be turned off).

I've seen other threads of similar issues from previous threads (link), where users have had solutions where you need to update firmware on your wifi router or get sent a new router.

Would appreciate any help as it's really hindering my work!!

Re: Company VPN connection

Chris-TalkTalk — Wed, 05 Jun 2024 10:21:09 GMT

Hi sazk23,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Company VPN connection

sazk23 — Wed, 05 Jun 2024 10:28:56 GMT

Hi, it's updated

Re: Company VPN connection

Chris-TalkTalk — Wed, 05 Jun 2024 12:19:47 GMT

Thanks. I can send another router to test with, would you like me to arrange this?

Chris

Re: Company VPN connection

sazk23 — Wed, 05 Jun 2024 18:59:07 GMT

Yes please. Thank you

Re: Company VPN connection

Debbie-TalkTalk — Thu, 06 Jun 2024 06:34:02 GMT

Hi @sazk23

Thanks for your reply.

The router is on its way, please allow 48hrs for this to arrive.

Let us know how the connection compares with this router.

Debbie

Re: Company VPN connection

sazk23 — Mon, 10 Jun 2024 08:32:21 GMT

Great- received the router and it works! Thank you all for helping me

Re: Company VPN connection

Debbie-TalkTalk — Mon, 10 Jun 2024 08:37:47 GMT

Hi @sazk23

I'm so glad to hear this, thanks for letting me know 🙂

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie