topic Re: Cancel my contract in Broadband

Cancel my contract

JAMES0123 — Tue, 11 Jun 2024 20:26:42 GMT

Just been moved from shell energy to talk talk and the broadband speed is rubbish and costumer service is a joke...can I cancel my contract

Re: Cancel my contract

fr8ys — Tue, 11 Jun 2024 20:37:37 GMT

As i understand it from previous queries, your contract continues until its end with TalkTalk rather than Shell.

I'm not giving this a a categoric answer, but responding regarding your speed issues.

If you can give details of the issues here, and what steps you have tried to rectify, staff will pick up here and run tests and hopefully provide a solution. The staff here are very good at solving issues, but it is a forum response only.

As to Shell, I understand that they were actually using TalkTalk infrastructure, so the switch shouldn't have been the cause of any issues you are now facing.

As said please provide more information and staff will respond shortly.

Thank you.

Re: Cancel my contract

Arne-TalkTalk — Wed, 12 Jun 2024 11:05:30 GMT

Hi JAMES0123

We have only taken over your billing, the actual broadband service/Line is not effected as there has been no change.

If you are still in contract there will be cancellation charges.