topic Re: Router password in Broadband

Router password

evuleitie — Fri, 14 Jun 2024 19:22:16 GMT

I have a Shell branded router, a VMG8825-T50. I want to change the router settings, but there was a sticker over the username and password on the router (I'm not sure why, the sticker had the SSID and wireless key on it which are also under the sticker). Peeling the sticker off left a residue, and when trying to scrape the residue off it also scraped of some of what was written underneath so I can no longer read the password. Is there another way to find out the password, or to reset it?

Re: Router password

KeithFrench — Sun, 16 Jun 2024 14:59:46 GMT

From a Google search the default password is admin. When logging in, please change this to a much more strong password of your own.

Re: Router password

evuleitie — Sun, 16 Jun 2024 15:15:24 GMT

But I don't know what the password is, that's the issue.

Re: Router password

KeithFrench — Sun, 16 Jun 2024 15:17:26 GMT

If it isn't admin, then you will have to reset the router to its factory settings. Presumably, there is a reset switch near the power connector for this.

Re: Router password

evuleitie — Sun, 16 Jun 2024 15:23:16 GMT

The username is admin, but I don't know the password. Presumably if I reset it to factory settings it will still have the default password it came with, which I don't know.

Re: Router password

KeithFrench — Sun, 16 Jun 2024 15:28:58 GMT

I said in my original post, according to Google the default password of this router is:

admin

Having been a TalkTalk customer myself for quite a long while, I have never seen one of these Shell-branded routers. So all I can suggest is that you reset the router to its factory settings and then the password should be:

admin

Re: Router password

evuleitie — Sun, 16 Jun 2024 18:11:01 GMT

I've tried resetting the router and using admin as the password but it didn't work. I've also tried password and 1234. According to the manual the default password is the one written on the router label.

Re: Router password

KeithFrench — Sun, 16 Jun 2024 21:31:14 GMT

I have asked one of TalkTalk's support to pick your thread up and advise you of the way forward.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Router password

Chris-TalkTalk — Mon, 17 Jun 2024 10:11:14 GMT

Hi evuleitie,

Could I just ask, have you ever accessed the router setting before?

Chris

Re: Router password

evuleitie — Mon, 17 Jun 2024 10:15:53 GMT

No, this is the first time I'm trying to.

Re: Router password

Chris-TalkTalk — Mon, 17 Jun 2024 12:30:00 GMT

OK thanks. Does the router have a manufacturers name on it?

Chris

Re: Router password

evuleitie — Mon, 17 Jun 2024 12:40:33 GMT

It's a Zyxel VMG8825-T50. I recently moved fram Shell to TalkTalk when they were bought and I got the router when I was with Shell.

Re: Router password

Chris-TalkTalk — Mon, 17 Jun 2024 14:04:42 GMT

Thanks. Unfortunately I don't have access to the router password. What exactly did you want to change in the settings?

Chris

Re: Router password

evuleitie — Mon, 17 Jun 2024 14:37:36 GMT

I was hoping to maybe change the password.

Is there really no way for me to access the router settings because they put a sticker over the password?

Re: Router password

Chris-TalkTalk — Tue, 18 Jun 2024 11:51:44 GMT

Would you be able to take a photo of the router label with the password and PM (private message) it to me

Chris