topic Issue REP-14265006 in Broadband

Issue REP-14265006

Martin1st — Mon, 17 Jun 2024 18:29:33 GMT

Your on line checking system says that there is not an issue.
I currently have no connection and having to use mobile. I have a very noisy phone line which is exactly the same problem I had a few weeks ago when you eventually sent out an Open Reach engineer who made new connections in the road to repair the fault.
The current connection is very intermittent and when connected only reaches a maximum speed of 31Mbs.

Re: Issue REP-14265006

Gliwmaeden2 — Tue, 18 Jun 2024 07:54:22 GMT

Please follow up on here. I'll copy and paste the new thread here in a moment and remove the heading, as staff will be able to see the new reference number in the message.

It can duplicate work on the forum if you keep starting new threads, which makes things less efficient.

Re: Issue REP-14265006

Gliwmaeden2 — Tue, 18 Jun 2024 07:54:50 GMT

Copied from your other new topic:

REP-: 14428740

Talktalk on line checking system says that there is not an issue.
I currently have no connection and having to use mobile. I have a very noisy phone line which is exactly the same problem I had a few weeks ago (REP-14265006) when you eventually sent out an Open Reach engineer who made new connections in the road to repair the fault.
The current connection is very intermittent and when connected only reaches a maximum speed around 30Mbs.

Re: Issue REP-14265006

Chris-TalkTalk — Tue, 18 Jun 2024 08:12:02 GMT

Hi Martin,

I'm sorry to hear that you're experiencing problems with your service again. Just to confirm, do you still hear that noise on the line with the telephone connected to the test socket?

Chris

Re: Issue REP-14265006

Martin1st — Tue, 18 Jun 2024 12:08:43 GMT

Hi Chris,

Sorry for late response, have been out.

Have removed connection face plate and plugged telephone into the direct connection to external wiring. Confirm that the line noise is still there.

Best regards,

Martin.

Re: Issue REP-14265006

Chris-TalkTalk — Tue, 18 Jun 2024 12:32:01 GMT

OK thanks. We can arrange an engineer visit to investigate further. If you'd like us to do this please let us know and we'll confirm some details with you

Chris

Re: Issue REP-14265006

Martin1st — Tue, 18 Jun 2024 12:58:25 GMT

Hi Chris,

Appreciate your help and confirm that an engineers visit is probably necessary.

happy to accept cost of visit if not proven to be a fault in the supply cabling.

Any time Wednesday or Thursday is fine, will make sure someone is available at home, although last engineer has already checked my system and wiring.

Some urgency would be appreciated as will be away on Friday for a few days.

Martin

Re: Issue REP-14265006

Chris-TalkTalk — Tue, 18 Jun 2024 13:25:56 GMT

Thanks Martin, I've booked the first appointment available - June 20 2024, AM - please let us know how you get on

Chris

Re: Issue REP-14265006

Martin1st — Thu, 20 Jun 2024 09:50:44 GMT

Hi Chris,

Open Reach engineer has just left.

He had to run a new cable between two boxes in the road as both my existing pairs to my house were faulty.

System is up and running, currently connected at around 49Mbs.

Thanks again for your assistance in getting a resolution to the problem.

Martin.

Re: Issue REP-14265006

Chris-TalkTalk — Thu, 20 Jun 2024 10:00:25 GMT

That's great news Marin, thanks for letting me know 🙂

Chris