topic Re: No internet in hot weather in Broadband

No internet in hot weather

Rose66# — Wed, 22 May 2024 15:57:38 GMT

Hope I can get some advice . During every spell of hot weather our internet goes off for the majority of the day 12pm -7pm . This has been happening for 2 years now !

we have had several engineers out , replaced router , checked connections- all fine . I’ve checked family safe locks (all off)!

i’m wondering if the box holding the cables into the house is getting the direct sun and heating ? Please can anyone offer any advice ?

thank you

Re: No internet in hot weather

Divsec — Wed, 22 May 2024 16:42:21 GMT

Hi @Rose66# I'm guessing you mean midday to 19:00, sorry I always get confused🤔

Good theory any chance you could screen the externals with a plant in a pot or similar?

On the internals is your router sitting in a window or full daylight?

Is this the same issue with wired connections or just WiFi?

Re: No internet in hot weather

Rose66# — Wed, 22 May 2024 18:42:43 GMT

Thank you 🙂 it’s beyond frustrating, so grasping at any potential answers !

it’s loss of Wifi - we don’t tend to plug directly in to router. The light flashes orange so know no connection .

I think it could be the outside box , I’m going to try and shield it - somehow without it looking unsightly !

If you have any further thoughts I’d love to hear !
thanks again

Re: No internet in hot weather

Divsec — Wed, 22 May 2024 19:36:03 GMT

@Rose66# worth a try, a nice summer pot plant, a tub of lavender especially good in full sun, and the perfume.

Please do pop back and let us know how you get on. The team here are very good and I'm sure they could run some diagnostics for you.

Re: No internet in hot weather

Anonymous — Thu, 23 May 2024 06:14:50 GMT

Morning Rose,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: No internet in hot weather

Rose66# — Mon, 27 May 2024 19:52:44 GMT

Updated

Re: No internet in hot weather

Debbie-TalkTalk — Tue, 28 May 2024 07:01:30 GMT

Hi Rose66#

Thanks for updating your Community Profile.

The line test is clear - No faults detected and the connection appears to be stable.

How often would you say this happens? When was the last date it happened? (when weather was hot)

Re: No internet in hot weather

Rose66# — Wed, 29 May 2024 16:15:10 GMT

thanks for your message . The last time it dropped out was when we had the hot spell of weather - 8th May (from 12pm - 7pm) if you could look at the specific date . You will be able to see from the previous logs how terrible the service is - we have not claimed at all for compensation.
many thanks

Re: No internet in hot weather

Anonymous — Thu, 30 May 2024 05:43:25 GMT

Hi Rose,

Thanks for confirming. Would it be possible to post back here the next time you experience another hot weather spell as we can run another line test to see if it detects any issues during this warmer weather?

Thanks

Michelle

Re: No internet in hot weather

Rose66# — Thu, 30 May 2024 10:07:04 GMT

Will do .

who do I talk to regarding compensation for disruption of service ?

many thanks

Re: No internet in hot weather

Chris-TalkTalk — Thu, 30 May 2024 10:52:13 GMT

Hi Rose,

If you'd like to discuss compensation it would be best to post in the billing section once the issue has been resolved

Chris

Re: No internet in hot weather

Rose66# — Thu, 30 May 2024 15:40:15 GMT

Thank you, I will do.

will they have access to when I’ve previously logged problems?

many thanks

Re: No internet in hot weather

Chris-TalkTalk — Fri, 31 May 2024 09:40:42 GMT

Yes they will

Chris

Re: No internet in hot weather

Rose66# — Mon, 03 Jun 2024 15:59:21 GMT

internet went out yesterday (2nd June) 1pm - back up 2.30pm

many thanks

Re: No internet in hot weather

Chris-TalkTalk — Tue, 04 Jun 2024 06:54:48 GMT

Hi Rose66#,

Was the weather hot? Did it just come back on, on it's own, or did you reboot the router?

Chris

Re: No internet in hot weather

Rose66# — Tue, 18 Jun 2024 07:55:57 GMT

no internet 4pm -8pm yesterday 17 June … it was hot weather .

I couldn’t post as no internet.

Please can someone look into this

thank you

Re: No internet in hot weather

Rose66# — Tue, 18 Jun 2024 07:57:33 GMT

no internet 4pm -8pm yesterday 17th June and we had hot weather .

I couldn’t post as no internet

please can someone look into this

many thanks

Re: No internet in hot weather

Chris-TalkTalk — Tue, 18 Jun 2024 08:33:49 GMT

Hi Rose

Have you noticed if there is any noise on your telephone line when the internet connection drops?

Chris

Re: No internet in hot weather

Rose66# — Tue, 18 Jun 2024 14:50:41 GMT

Not that I’ve noticed …

it just stops every time there is a spell of hot weather . Very frustrating .

please can you help ?

Re: No internet in hot weather

Rose66# — Tue, 18 Jun 2024 16:25:56 GMT

Internet off currently - and has been this afternoon