topic Re: Is there a number I can call to talk about my set up? in Broadband

Is there a number I can call to talk about my set up?

MCD92W — Mon, 24 Jun 2024 10:09:48 GMT

Is there a number I can call to talk about my set up?

Re: Is there a number I can call to talk about my set up?

KeithFrench — Mon, 24 Jun 2024 10:10:56 GMT

What do you want help with, I can probably answer your questions or will point you in the right direction.

The information below is provided by TalkTalk, for confirmation please contact @Debbie-TalkTalk or@Michelle-TalkTalk.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.

If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.

Re: Is there a number I can call to talk about my set up?

Karl-TalkTalk — Mon, 24 Jun 2024 10:14:48 GMT

Hi @MCD92W

You can call in and speak to an agent, but as Keith says, if you can describe the issue you have, our Community can help. We have access to more knowledge and resource here, and when it comes to any kind of network or Wi-Fi related issues, there is no one better than Keith for his wealth of experience.

Karl.

Re: Is there a number I can call to talk about my set up?

MCD92W — Mon, 24 Jun 2024 10:17:51 GMT

Hi Keith We have been to the O2 shop and bought 2 new phones. Whilst there they got me to sign a contract with Their partners Virgin. Ok for just a few pounds more I get Cable connection and a TV package. But why can't we just stay with Talk Talk?

Re: Is there a number I can call to talk about my set up?

MCD92W — Mon, 24 Jun 2024 10:23:00 GMT

It says I have 4 mesAGES WHERE ARE THEY PLEASE

Re: Is there a number I can call to talk about my set up?

KeithFrench — Mon, 24 Jun 2024 10:24:07 GMT

Hi @MCD92W

I think that it sounds like you have taken up a contract with Virgin, if you want to stay with TalkTalk, you would need to cancel this if you are within any cooling off period. TalkTalk offers full fibre, but it does depend on what is on offer where you live, plus there is a TV package with a streaming box.

What are these messages that you refer to?

Re: Is there a number I can call to talk about my set up?

Karl-TalkTalk — Mon, 24 Jun 2024 10:24:54 GMT

If you are talking about Private Messages in Community, click on your avatar image (top Right) and select the envelope symbol.

Karl.

Re: Is there a number I can call to talk about my set up?

MCD92W — Mon, 24 Jun 2024 10:32:16 GMT

Thanks Karl

You say I can call in and speak to an agent. Where do I find that number to call?

Re: Is there a number I can call to talk about my set up?

KeithFrench — Mon, 24 Jun 2024 10:34:10 GMT

Customer services are on: 0345 172 0088

Re: Is there a number I can call to talk about my set up?

MCD92W — Mon, 24 Jun 2024 10:36:10 GMT

Hi Keith Sorry about my confusion I am no a teckie. As I said we have got 2 new phones and they are doing all our old ones did. So why do I need to change?

Re: Is there a number I can call to talk about my set up?

KeithFrench — Mon, 24 Jun 2024 10:40:41 GMT

It is very difficult for me to advise you, because you went to the 02 shop, where it seems that you have signed up for a new broadband package with Virgin. Not knowing any details about what you have done, whilst you could still stay with TalkTalk, you would have to cancel this Virgin contract,t if it is within a cooling off period.

Have I misunderstood what you have done?

Re: Is there a number I can call to talk about my set up?

Karl-TalkTalk — Mon, 24 Jun 2024 10:40:47 GMT

You can call the number Keith has given.

I've checked your account and at present there are no cease requests raised.

Just to explain a little, we will normally see one of 2 types of order. A cease order is placed when a customer calls in and requests to cancel themselves. If another provider initiates this, then we see what is called an unsolicited cease order.

I've checked and no orders are there currently.

I would suggest contacting Virgin directly also and letting them know you do not want to go ahead with any install or take over of services, or they may place this in the future.

If you do see any communication from TalkTalk saying we are sorry you are leaving, then get intouch asap so any cease orders can be rejected and closed.

Thanks

Karl.

Re: Is there a number I can call to talk about my set up?

MCD92W — Mon, 24 Jun 2024 10:47:18 GMT

Hi Keith I only signed this contract on Friday so am still in the cooling off period. What I want to know is did I have to take out a new contract or will my TalkTalk contract carry on with the new phone?

Re: Is there a number I can call to talk about my set up?

KeithFrench — Mon, 24 Jun 2024 10:48:57 GMT

So are you talking about a mobile phone contract then? Please can you explain exactly what you have signed up for?

Re: Is there a number I can call to talk about my set up?

MCD92W — Mon, 24 Jun 2024 11:01:18 GMT

Bought 2 Phones. My wife is on pay as you go as she has little use. I pay my mobile contract to TalkTalk in a Bundle with a landline and internet. I am happy with all this. But O2 said The new contract comes in a bundle so to cancel my TalkTalk contract. My question is what is wrong with staying with TalkTalk do I really have to take out this O2/Virgin contract?

Re: Is there a number I can call to talk about my set up?

Karl-TalkTalk — Mon, 24 Jun 2024 11:44:59 GMT

No one can force you to take out a contract, but you really need to speak directly with O2 Virgin as we would not know what you are contractually obligated to.

Thanks

Karl.