topic Re: Bought new home before selling old one and need to set up phone/broadband during renovations in Broadband

Bought new home before selling old one and need to set up phone/broadband during renovations

EVexpert — Tue, 25 Jun 2024 10:41:30 GMT

Hi. Need advice on an unusual situation. I've bought a second property to move into but want to set up telephone/broadband before we move as I will be at the new place renovating for a few months. Do I need to set up a separate account? How does this effect cancellation fees and the home move fee when we finally move out of our current property? Thanks.

Re: Bought new home before selling old one and need to set up phone/broadband during renovations

Chris-TalkTalk — Tue, 25 Jun 2024 10:46:30 GMT

Hi EVexpert,

So just to confirm, are you planning on having service at both addresses at the same time?

Chris

Re: Bought new home before selling old one and need to set up phone/broadband during renovations

EVexpert — Tue, 25 Jun 2024 11:07:27 GMT

Yes.

Re: Bought new home before selling old one and need to set up phone/broadband during renovations

Chris-TalkTalk — Tue, 25 Jun 2024 11:28:38 GMT

OK thanks. I'm not sure how you would do this to be honest, you would really need to speak to our Home Move team. If you open a chat session in My Account they will be able to advise the best options

Chris

Re: Bought new home before selling old one and need to set up phone/broadband during renovations

Chris-TalkTalk — Tue, 25 Jun 2024 11:36:41 GMT

Hi EVexpert,

A colleague has advised that you would need to take out new service at the new address with a new telephone number. When you terminate the old service at the old address you will more than likely lose your old telephone number and would need to pay any early termination fees due.

Chris