topic Re: New router in Broadband

New router

Stevesmeds — Tue, 25 Jun 2024 11:13:39 GMT

Hi I just want to know how I would go about requesting a new router as my old one is about 5 years old

Re: New router

Anonymous — Tue, 25 Jun 2024 11:15:48 GMT

Good afternoon,

Thanks for your post. Which router do you currently have please? (make and model) Are you experiencing any issues with the current router or your connection?

Thanks

Michelle

Re: New router

Stevesmeds — Tue, 25 Jun 2024 11:23:07 GMT

My router is TalkTalk Wi-Fi hub and the version is FAST 5364-3.T8 my internet and Wi-Fi keep dropping out and work intermittently

Re: New router

Anonymous — Tue, 25 Jun 2024 11:24:02 GMT

Hi,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: New router

Stevesmeds — Tue, 25 Jun 2024 11:27:11 GMT

I have done that

Re: New router

Debbie-TalkTalk — Tue, 25 Jun 2024 11:36:16 GMT

Hi @Stevesmeds

Thank you. I've run a test on the line and this hasn't detected a fault, however I can see a few re-connections on the line.

I've ordered a replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Debbie

Re: New router

Stevesmeds — Tue, 25 Jun 2024 11:37:50 GMT

That’s great thank you

Re: New router

Debbie-TalkTalk — Tue, 25 Jun 2024 11:38:24 GMT

Hi Stevesmeds

No problem 🙂

Debbie

Re: New router

Anonymous — Fri, 28 Jun 2024 06:30:16 GMT

Good morning,

How are you getting on?

Thanks

Michelle

Re: New router

Stevesmeds — Fri, 28 Jun 2024 15:13:46 GMT

Hi the new router is working great thank you

Re: New router

Debbie-TalkTalk — Mon, 01 Jul 2024 06:07:53 GMT

Hi @Stevesmeds

I'm so glad to hear this, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie