topic Re: Power Supply is broken in Broadband

Power Supply is broken

RubyEllis — Fri, 21 Jun 2024 13:33:18 GMT

The power supply connecting my router to the mains is breaking. The wire is starting to become exposed. How do I go about replacing it? The model number is 48120100-B2

Re: Power Supply is broken

KeithFrench — Fri, 21 Jun 2024 14:59:17 GMT

Is that the model number of the power unit? It is the make/model of the router that is required as the power unit is not available separately, TalkTalk will replace the router & PSU as one.

Re: Power Supply is broken

RubyEllis — Fri, 21 Jun 2024 17:42:48 GMT

Oh, its just the power unit.

Re: Power Supply is broken

KeithFrench — Fri, 21 Jun 2024 20:55:31 GMT

Yes, but if you tell me the make/model of the router I can get TalkTalk to replace it for you. The new router will come with another replacement power unit.

Re: Power Supply is broken

RubyEllis — Sat, 22 Jun 2024 09:35:56 GMT

It's Huawei HG66

Thank You

Re: Power Supply is broken

KeithFrench — Sat, 22 Jun 2024 12:07:35 GMT

I assume that you mean the HG633 or HG635? Either way, they are no longer available. TT will send you the current TT WiFi Hub.

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Power Supply is broken

Debbie-TalkTalk — Mon, 24 Jun 2024 05:55:52 GMT

Hi @RubyEllis

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Thanks

Debbie

Re: Power Supply is broken

RubyEllis — Mon, 24 Jun 2024 10:23:59 GMT

All updated on my profile. Thank you for everyone's help

Re: Power Supply is broken

Debbie-TalkTalk — Mon, 24 Jun 2024 10:27:54 GMT

Hi @RubyEllis

Thank you 🙂

The new router and cables are on the way and a returns bag for your current router.

Please allow 24-48hrs for this to arrive. Let us know how you get on.

Thanks again.

Debbie

Re: Power Supply is broken

Debbie-TalkTalk — Wed, 26 Jun 2024 12:59:53 GMT

Hi @RubyEllis

Have you received the replacement router?

Re: Power Supply is broken

RubyEllis — Wed, 26 Jun 2024 13:45:12 GMT

Hello just this second received it. Thank you for your help

Re: Power Supply is broken

Debbie-TalkTalk — Wed, 26 Jun 2024 13:46:48 GMT

Hi @RubyEllis

That's great, thanks for letting me know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie