topic Re: New router in Broadband

New router

Monika93 — Thu, 27 Jun 2024 20:18:19 GMT

Hello, I keep having trouble with my WiFi. For last 6 years of using the same router it start to play it up a bit. The WiFi will loos the signal for hours. And until I move it to different spot it works for a bit and it loos connection again. I have already contacted the team they supposed to fix the Internet problem but I feel it may be the actual router. I also would like to ask for a bit longer cables if possible. My onse are a bit too short. Is it possible to request new router? Please please

Re: New router

Gliwmaeden2 — Thu, 27 Jun 2024 20:56:18 GMT

Staff can look into your connection issues, @Monika93, and will be able to replace the router if they think it's part of the problem.

The routers come with a default cable length. More recent ones may be longer than what you already have, but it will just be the standard length for the model.

Re: New router

Debbie-TalkTalk — Fri, 28 Jun 2024 05:26:16 GMT

Hi @Monika93

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Re: New router

Debbie-TalkTalk — Fri, 28 Jun 2024 07:33:06 GMT

Hi @Monika93

Thanks for updating your Community Profile.

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Debbie

Re: New router

Monika93 — Fri, 28 Jun 2024 07:40:54 GMT

Good morning

Thank you very much I am very thankful for your help! 🙂

Re: New router

Debbie-TalkTalk — Fri, 28 Jun 2024 07:43:44 GMT

Morning @Monika93

You're very welcome 🙂

Please let us know how you get on.

Thanks

Debbie

Re: New router

Monika93 — Fri, 28 Jun 2024 07:43:53 GMT

Yes I did indeed contacted with them 2 days ago they said they will fix the problem within 3h and it still the same. So I feel something may be wrong with the router. But I managed to order new one.

Thanks for your reply and help!

Re: New router

Debbie-TalkTalk — Mon, 01 Jul 2024 12:19:17 GMT

Hi @Monika93

Have you received the replacement router?

Re: New router

Monika93 — Mon, 01 Jul 2024 13:44:52 GMT

Hello

Still waiting but Yodel email me today that it's out for delivery.

Re: New router

Debbie-TalkTalk — Mon, 01 Jul 2024 13:52:57 GMT

Hi Monika93

Thanks for your reply.

I will check in again with you tomorrow afternoon.

Re: New router

Debbie-TalkTalk — Tue, 02 Jul 2024 13:57:14 GMT

Hi @Monika93

Did you receive the router?

Re: New router

Monika93 — Tue, 02 Jul 2024 14:35:31 GMT

Hi there

Yes I did, I just set it up and it's working smoothly.

Thank you again for your help I do appreciate it a lot.

Re: New router

Chris-TalkTalk — Tue, 02 Jul 2024 14:39:50 GMT

That's great news Monika93, thanks for letting me know

Chris

Re: New router

Debbie-TalkTalk — Wed, 03 Jul 2024 05:30:55 GMT

Hi @Monika93

That's great, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie