topic Re: Closer in Broadband

Closer

Mehdidehnavi — Sun, 30 Jun 2024 12:03:24 GMT

Re: XXXXXX

Hi,

I am moving out of my current house of XXXXXX at the end of July.

i want to close my account with you please,

last time you charged me twice and I haven’t received the refund yet!

My account is also in credit of £10.

Regards,

Mehdi Dehnavi

Re: Closer

fr8ys — Sun, 30 Jun 2024 11:27:59 GMT

Hi,

You cannot close your account on the forum. Staff hete have no authority to do so, neither do Chat who will arrange a call back so you will be best to phone and speak to the Loyalty team.

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

Re: Closer

Gliwmaeden2 — Sun, 30 Jun 2024 12:06:53 GMT

@Mehdidehnavi,

I have removed your address from public display, as otherwise the whole world will know it's a vulnerable property when you move.

That sort of information should only be in the profile area of the community.

If there's a residual amount in credit after your final bill is issued, you need to claim it back via My Account. Leave your Direct Debit details in place to facilitate this.