topic Re: New router problem in Broadband

New router problem

Mike35 — Fri, 28 Jun 2024 17:46:42 GMT

Switched over to talktalk fibre 35 and set up went ok, working fine. BUT, 4 days in and returned home to find internet had dropped out (flashing amber light only).

Switched off, waited 20 + minutes and restarted. Amber light flashes continously no white light at any stage.

Re: New router problem

KeithFrench — Fri, 28 Jun 2024 20:55:06 GMT

I assume that this is the Sagemcom FAST 5364 router? What happens if you temporarily move the router with a new microfilter to the test socket behind the master socket's removable faceplate (if you have that type)?

Re: New router problem

Anonymous — Mon, 01 Jul 2024 05:43:15 GMT

Morning,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: New router problem

Mike35 — Mon, 01 Jul 2024 17:44:12 GMT

Hi,

Problem now resolved.

Line fault (x2) found by openreach engineer and rectified.

I'm impressed at the speed this problem was sorted, many thanks.

Re: New router problem

Anonymous — Tue, 02 Jul 2024 05:46:15 GMT

Morning Mike,

I'm glad to hear this and thanks for letting us know 🙂

Michelle