topic Re: Internet stopped working all of a sudden in Broadband

Internet stopped working all of a sudden

Carli1233 — Sat, 29 Jun 2024 19:25:10 GMT

Internet been ok and then wouldn’t show on phones earlier so we turned the router on and off at the plug and since then only a solid orange light

no connection

talk talk arranged an engineer in a week…. No good as need to work from home

any help is required and appreciated

Re: Internet stopped working all of a sudden

Gliwmaeden2 — Sat, 29 Jun 2024 20:30:24 GMT

Complete your community forum profile details for Talktalk staff to identify your account, @Carli1233.

Go via your avatar; settings etc

Forum staff will reply after the weekend.

Chat is available on Sunday for support. Check the opening hours listed at the foot of this article:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: Internet stopped working all of a sudden

Anonymous — Mon, 01 Jul 2024 06:28:41 GMT

Morning,

I'm sorry to hear this. I've run a test on the line now which is clear and the line is currently showing in sync and connected. Is your connection now working ok?

Thanks

Michelle

Re: Internet stopped working all of a sudden

Carli1233 — Mon, 01 Jul 2024 15:17:37 GMT

Hello.
no unfortunately it is not working

we tested a friends router with the line and it works fine so it’s defiantly our router not the line itself.

ive advsied TalkTalk of this but they are still insistent on sending an engineer.
we just need the router replacement

can you help?
thanks

Re: Internet stopped working all of a sudden

Gliwmaeden2 — Mon, 01 Jul 2024 15:36:55 GMT

They'll be back on here early tomorrow morning, @Carli1233, so check back sooner in the day to see what they say about sending another router for testing.

Re: Internet stopped working all of a sudden

Debbie-TalkTalk — Tue, 02 Jul 2024 06:18:18 GMT

Hi @Carli1233

Apologies for this.

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Internet stopped working all of a sudden

Carli1233 — Tue, 02 Jul 2024 12:14:38 GMT

Hi Debbie

ok thank you

can you send me tracking for this?
I have an engineeer apt for Thursday should I keep this?
Thanks

Re: Internet stopped working all of a sudden

Karl-TalkTalk — Tue, 02 Jul 2024 12:33:59 GMT

No tracking number as yet, this is still with the fulfilment team awaiting dispatch.

I'll check a little later to see if a tracking number has been issued and get this to you when it is.

I would also advise you to cancel the engineer as you have proven it is router related.

Karl.

Re: Internet stopped working all of a sudden

Karl-TalkTalk — Wed, 03 Jul 2024 08:51:59 GMT

Hi @Carli1233

I've sent you a PM with info about your router.

Regards,

Karl.

Re: Internet stopped working all of a sudden

Debbie-TalkTalk — Fri, 05 Jul 2024 06:41:10 GMT

Hi @Carli1233

Has the router arrived?