topic re-my talktalk connection and to get back on to my wifi in Broadband

re-my talktalk connection and to get back on to my wifi

tinaandlou — Wed, 03 Jul 2024 10:30:08 GMT

i made a complaint as i was told that there would be a fee for £25 then the man went away and when he came back he said he had made a mistake and infact it would cost £110 plus £25 so i was a bit angry. i then found a cable in my house so plugged that in and my wifi came back on for 4 days and now its went back off again. i would like to stay with talktalk and get wifi from £20 as the letter i got said they would do that.

Re: re-my talktalk connection and to get back on to my wifi

Divsec — Wed, 03 Jul 2024 10:34:33 GMT

Hi @tinaandlou it's a bit difficult to get a full understanding from your post, so rest assured your post has been escalated and you should hear soon.

Re: re-my talktalk connection and to get back on to my wifi

Chris-TalkTalk — Wed, 03 Jul 2024 11:17:22 GMT

Hi tinaandlou,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris