topic Re: Router not turning on in Broadband

Router not turning on

JasmineKade — Thu, 04 Jul 2024 06:15:12 GMT

Hi My Router is no longer turning on at all, I have check the socket is working and it is but getting nothing

I work from home so it is vital I get my internet back online

Debbie-TalkTalk — Thu, 04 Jul 2024 06:16:25 GMT

I'm sorry to hear this.

Just to confirm, there are no lights at all showing on the router?

Have you tried a pin hole reset for ten seconds?

JasmineKade — Thu, 04 Jul 2024 07:12:20 GMT

Hi @Debbie-TalkTalk I am getting no lights at all and have also tried holding reset for 10 seconds but nothi

Debbie-TalkTalk — Thu, 04 Jul 2024 07:16:28 GMT

Thanks for confirming this.

I have ordered you a replacement router, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

JasmineKade — Thu, 04 Jul 2024 07:21:10 GMT

Thanks for that Debbie! Is there anything I can do in the meantime as I will now have no internet for up to 48 hours which is vital for my job

Debbie-TalkTalk — Thu, 04 Jul 2024 07:30:39 GMT

Apologies, if the router has become faulty then the only thing we can do is send a replacement.

It may arrive within the 24hrs but we advise 24-48hrs.

Thanks

Debbie-TalkTalk — Mon, 08 Jul 2024 07:57:28 GMT

Have you received the replacement router?