topic Re: Internet speed slow in Broadband

Internet speed slow

Paperclipflag — Thu, 04 Jul 2024 09:07:45 GMT

Internet speed slow 20mbps!!

Re: Internet speed slow

Paperclipflag — Thu, 04 Jul 2024 09:10:42 GMT

Can someone give me help with slow internet speed

Re: Internet speed slow

Karl-TalkTalk — Thu, 04 Jul 2024 09:11:42 GMT

?Hi

Are you checking your speeds wired direct to the router or over wifi ?

Are the speeds the same across all devices ?

Are you using the TalkTalk speed test ?

Thanks

Karl.

Re: Internet speed slow

Paperclipflag — Thu, 04 Jul 2024 09:15:39 GMT

Yes directly to the router

Re: Internet speed slow

Paperclipflag — Thu, 04 Jul 2024 09:21:49 GMT

Yes the internet speed to the router

Re: Internet speed slow

Karl-TalkTalk — Thu, 04 Jul 2024 09:26:39 GMT

line tests are clear. Profile is set at 40mb. Actual sync speed is 19.9mb.

Can you power off the router for 30 minutes. This will allow the current session to close and when powered back on, the router will negotiate a new session with the exchange. We can then retest and see if the sync speed increases.

Karl.

Re: Internet speed slow

Paperclipflag — Thu, 04 Jul 2024 10:18:46 GMT

One of you mate's is on chat on my pc at the moment

Re: Internet speed slow

Karl-TalkTalk — Thu, 04 Jul 2024 10:24:00 GMT

OK, try the 30min power down as soon as you can as this can often resolve the issue in a lot of cases.

Karl.

Re: Internet speed slow

Zugah — Fri, 13 Dec 2024 18:34:56 GMT

My Internet is really slow

Re: Internet speed slow

ferguson — Fri, 13 Dec 2024 18:42:09 GMT

@Zugah

You have posted on an old thread here, please start your own topic and we will be happy to try and help.

Re: Internet speed slow

Chris-TalkTalk — Mon, 16 Dec 2024 07:31:47 GMT

Hi Zugah,

If you still need assistance can you please start your own thread/topic, as feguson has requested, and can you update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris