topic Re: Need new router in Broadband

Need new router

Chrissyb2 — Thu, 04 Jul 2024 22:16:23 GMT

My router is old and the connection to my devices is showing poor on the test. I keep having to reboot the router. This is not the service I want, I have tried all the suggestions. How do I get or buy a new router.

Re: Need new router

Gliwmaeden2 — Thu, 04 Jul 2024 22:46:13 GMT

@Chrissyb2, I have removed your duplicate post. Please only follow up on this thread.

It is in the queue for attention and should be reached by Talktalk staff during the day.

Multiple threads cause confusion and duplicate work for staff - we try to keep the forum running efficiently with one thread for the topic that you can then follow up on for support for your situation.

Re: Need new router

Debbie-TalkTalk — Fri, 05 Jul 2024 05:53:09 GMT

Hi @Chrissyb2

I'm sorry to hear this.

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

Please let us know how the connection compares with this router.

Thanks

Debbie

Re: Need new router

Debbie-TalkTalk — Mon, 08 Jul 2024 07:56:59 GMT

Hi @Chrissyb2

Have you received the router?