topic Broadband dropping constantly in Broadband

Broadband dropping constantly

Rosie3232 — Sat, 06 Jul 2024 12:17:18 GMT

My broadband is constantly dropping every minute/2 minutes. Done a line check and it's saying its OK. The place were my wires are connected has no top on it

Re: Broadband dropping constantly

KeithFrench — Sat, 06 Jul 2024 13:52:09 GMT

Hi @Rosie3232

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.
To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Broadband dropping constantly

Anonymous — Mon, 08 Jul 2024 05:48:27 GMT

Hi Rosie,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle