topic websites not working. in Broadband

websites not working.

lyntramp — Sat, 06 Jul 2024 13:58:12 GMT

having problems getting on some websites can't get just eat to work keeps just showing an all black and white page and lottery page saying IP address could not be found tried turning of router for an hour but still not working.

Re: websites not working.

Divsec — Sat, 06 Jul 2024 19:44:05 GMT

Hi @lyntramp you don't mention if this is phone, tablet or pc, wired or WiFi?

Any chance you have activated an ad locker recently?

Re: websites not working.

lyntramp — Sun, 07 Jul 2024 12:49:14 GMT

on pc WiFi. I have not activated an add locker.

Re: websites not working.

Divsec — Sun, 07 Jul 2024 13:46:58 GMT

Hi @lyntramp same issue if you are able to connect with ethernet? Or WiFi on tablet or smartphone (sorry assuming)?

The TT team will be in tomorrow so they can check your connection etc.

Re: websites not working.

Anonymous — Mon, 08 Jul 2024 05:58:52 GMT

Good morning,

I'm sorry to hear this. I've run a test on the line now which is clear. Could you log into your My Account and check your HomeSafe/Kidsafe settings please.

Thanks

Michelle

Re: websites not working.

lyntramp — Mon, 08 Jul 2024 11:52:16 GMT

all these settings are on apart from homework.

Re: websites not working.

Chris-TalkTalk — Mon, 08 Jul 2024 13:15:42 GMT

Hi lyntramp,

Do you get the same issue on more than one device?

Chris

Re: websites not working.

lyntramp — Mon, 08 Jul 2024 14:17:54 GMT

both websites are working on my sons laptop.

Re: websites not working.

Chris-TalkTalk — Mon, 08 Jul 2024 14:30:32 GMT

OK thanks. Are you able to test with a different internet browser on the device that you are currently experiencing problems on

Chris

Re: websites not working.

lyntramp — Mon, 08 Jul 2024 16:04:30 GMT

how do I try a different internet browser.

Re: websites not working.

Gliwmaeden2 — Mon, 08 Jul 2024 16:22:28 GMT

You just download the software and install it - Firefox / Edge / Chrome etcetera, @lyntramp.

Staff will be back during the day tomorrow.

Re: websites not working.

lyntramp — Mon, 08 Jul 2024 17:27:16 GMT

Tried different browser just the same.

Re: websites not working.

Anonymous — Tue, 09 Jul 2024 05:41:49 GMT

Morning,

Do you have a different router that you can test with please?

Thanks

Michelle

Re: websites not working.

lyntramp — Tue, 09 Jul 2024 13:46:10 GMT

I don't have another router,both these websites work on my sons laptop that uses the same router also windows network diagnostics is saying your DNS server might be unavailable .and IP address could not be found for the lottery website.Both sites were working a week ago and I have changed nothing on the computer it seems to change things on its own.

Re: websites not working.

Chris-TalkTalk — Tue, 09 Jul 2024 14:03:09 GMT

Which version of Windows do you have on your computer? Do you have any security software installed on it?

Chris

Re: websites not working.

lyntramp — Tue, 09 Jul 2024 15:15:54 GMT

I have windows 10 and macafee installed.

Re: websites not working.

Anonymous — Wed, 10 Jul 2024 06:00:52 GMT

Morning,

@KeithFrench - Do you have any ideas please?

Michelle

Re: websites not working.

KeithFrench — Wed, 10 Jul 2024 07:35:26 GMT

Hi @lyntramp

@Anonymous has asked me to help you. Are these the only two websites that you can't get to on this PC (I realise they work on your son's laptop)?

If you goto the Windows Command Prompt and enter this command:-

Ipconfig /all

Please can you send the output to me in a PM (to protect your privacy)?

Thanks

Re: websites not working.

lyntramp — Wed, 10 Jul 2024 09:32:51 GMT

sorry I don't understand,went to windows command prompt where do you enter command.

Re: websites not working.

KeithFrench — Wed, 10 Jul 2024 09:36:16 GMT

Just enter it here, then press the Enter key:-

ipconfig /all