topic Re: Gfast speed reduction in Broadband

Gfast speed reduction

amj222 — Sun, 07 Jul 2024 08:18:08 GMT

Hello,

Had Gfast installed in February as no full fibre coming any time soon, and i am close to the cabinet so Gfast seemed worth it.

On installation was getting around 300mbps down and 55mbps up.

Ive noticed recently i never get above 160mbps down now. Rebooted router etc, but it never gets above now. Possible coincidence but a couple of weeks ago there was an engineer up the pole nearby and I have seen a lot of infrastructure work going on.

Ive done a line check and and error has come up and been logged. However, i cannot click on any of the buttons to chat with customer service, they are all non responsive.

can anyone look into this

Re: Gfast speed reduction

KeithFrench — Sun, 07 Jul 2024 14:59:34 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Gfast speed reduction

Anonymous — Mon, 08 Jul 2024 06:05:03 GMT

Morning,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle