topic Re: Internet down, can't understand why in Broadband

Internet down, can't understand why

joshandlaura — Sat, 06 Jul 2024 10:47:01 GMT

My internet is down and I can't understand why, and the support route for this sort of thing is shocking. Please someone help asap as I'm not sure if you're aware but we're all relying on steady wifi for everything these days. Can't understand why there's not even an option of virtual chat? It's not hard!

Re: Internet down, can't understand why

fr8ys — Sat, 06 Jul 2024 10:57:33 GMT

This forum is only manned during weekday office hours.

There is a chat facility and if you wish to chat online, there is a link on this page.

https://community.talktalk.co.uk/t5/articles/our-live-chat-team/ta-p/2230529

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Or Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

Re: Internet down, can't understand why

Anonymous — Mon, 08 Jul 2024 05:42:31 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle