topic Re: Speed from router in Broadband

Speed from router

Nowthen — Mon, 08 Jul 2024 14:27:20 GMT

My old talktalk Huawei router delivers slow speeds even when sat next to it. The speed to router is good. What can I do?

Re: Speed from router

Chris-TalkTalk — Mon, 08 Jul 2024 14:32:40 GMT

Hi Nowthen,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Speed from router

KeithFrench — Mon, 08 Jul 2024 14:34:07 GMT

Initially, with an old router, it is best to let TalkTalk replace it for you. Then if you still have problems, I can help.

I have asked one of TalkTalk's support to pick your thread up and replace your Huawei.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Speed from router

Chris-TalkTalk — Tue, 09 Jul 2024 08:57:09 GMT

Hi Nowthen,

I can see that Keith has kindly offered to help you with this. If you still need assistance can you please update your community profile as requested

Thanks

Chris

Re: Speed from router

Nowthen — Tue, 09 Jul 2024 13:06:04 GMT

Thanks.

Updated my profile. Should I now wait to receive a new router?

Regards

Re: Speed from router

Chris-TalkTalk — Tue, 09 Jul 2024 13:20:34 GMT

I've ordered a replacement router, it should be with you within a couple of working days

Chris