topic Re: Poor in Broadband

Poor

JonHodge — Thu, 11 Jul 2024 08:10:32 GMT

You haven't been available for the last 3 days. Your test connection hasn't worked over the last 3 days. My connection speed keeps dropping. Lowest records yesterday: 48.31 Mbps, 6.04 MB/s. Not happy to pay a premium for this service.

Re: Poor

Gliwmaeden2 — Thu, 11 Jul 2024 08:15:41 GMT

@JonHodge, not very clear who "you" is here.

Staff reply on the forum Monday to Friday during the day. Hours of availability for phone / Chat support are here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

What package are you on and what is supposed to be the minimum guaranteed speed for your line?

Ensure that your community profile is complete for staff to identify your account.

Re: Poor

Debbie-TalkTalk — Thu, 11 Jul 2024 08:19:20 GMT

Hi @JonHodge

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Poor

Debbie-TalkTalk — Tue, 16 Jul 2024 08:53:17 GMT

Hi @JonHodge

Do you still need help with this?

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks