topic Re: A return to Slow Broadband speeds following BTOpenreach visit in Broadband

A return to Slow Broadband speeds following BTOpenreach visit

Plazticfish — Tue, 02 Jul 2024 12:32:49 GMT

Hi,

I experienced slow BB speeds a few weeks back and went through the torture of a chat session. This resulted in a BTO engineer visiting and changing the Master Socket to the latest. All was well for a few days and the speeds returned to 30/4 from 18/2. Following issues with a Teams call I checked again last week and the speed had reduced to 18/2. I have raised a case online which is open.

As I explained to the agent during the chat session, I cannot use the DG8041W. Instead I have a DSL modem in Bridge mode with Unifi USG feeding 2 x US-8-60 switches , 2 AP's and an IW-6. I have rebooted the system. I have checked cables and still no change. The Unifi console does not show any issue on my home network. There is no noise on the landline. I have not yet disconnected and waited 30mins to allow the DLM to reset. I can do this if required. The latest test today using your system shows a line speed of 22Mb down. See attached.

Please will you investigate.

Thank you.

Re: A return to Slow Broadband speeds following BTOpenreach visit

Chris-TalkTalk — Tue, 02 Jul 2024 13:30:22 GMT

Hi Plazticfish,

Is your router currently connected to the test socket? - Your guide to main phone sockets - TalkTalk Help & Support

Chris

Re: A return to Slow Broadband speeds following BTOpenreach visit

Plazticfish — Tue, 02 Jul 2024 16:03:44 GMT

Hi Chris, no it is not. My DSL modem is connected to a BT Data extension, as my office is upstairs and the Master Socket downstairs. Thank you.

Re: A return to Slow Broadband speeds following BTOpenreach visit

ltk007 — Tue, 02 Jul 2024 17:29:59 GMT

What can I say!

BB speed has gone from 39/8 to 12/2 and is now 25/2. Attempted to use the online "Check Connection" of TT only for it to report that a problem has been detected and to use the "chat" option to talk to an agent. Unfortunately, selecting this results in nothing happening!

Called technical support. The first call resulted in the agent commencing a line test, without warning, resulting in the line being disconnected. A second call later and after half an hour to the agent, I was informed that they are unable to access my account files and will call back within an hour when their systems are working. No call back received as expected.

BB speeds still an issue and no support from TT technical team. Great!

Re: A return to Slow Broadband speeds following BTOpenreach visit

Debbie-TalkTalk — Wed, 03 Jul 2024 05:54:23 GMT

Hi @Plazticfish

The line test is detecting a potential fault towards the property.

Would it be possible to connect the router at the test socket so we can run a line test in this set up?

Re: A return to Slow Broadband speeds following BTOpenreach visit

Plazticfish — Thu, 04 Jul 2024 08:24:43 GMT

My DSL modem is connected to a BT installed data extension in my study/office upstairs. The Type 4 master socket is downstairs. Since TT does not provide the ability to put the DG8041W into bridge mode, in order to be able to use my Unifi system with it, I have to use alternatives. I could plug the TT router into the master socket data port. I can't find a micro filter to allow me to plug into the test socket of the BT Mk4.

However, If I do this my home network system will be artwork and nothing else. Appreciate you need the TT router to run your diagnostics but I can only do this for a limited time as I am WFH. Can we arrange a suitable period to trial this. Perhaps you can PM me? Thank you.

Re: A return to Slow Broadband speeds following BTOpenreach visit

Debbie-TalkTalk — Thu, 04 Jul 2024 08:40:57 GMT

Hi Plazticfish

If you could provide a 30 minute time frame for me to run the test (with router at the test socket) then I can arrange for the line test to be completed then.

Re: A return to Slow Broadband speeds following BTOpenreach visit

Plazticfish — Thu, 04 Jul 2024 10:09:27 GMT

Hi Debbie, Let me find a micro filter and then I will confirm a suitable time.

Thank you

Re: A return to Slow Broadband speeds following BTOpenreach visit

Debbie-TalkTalk — Thu, 04 Jul 2024 10:10:16 GMT

Hi Plazticfish

Thank you.

Re: A return to Slow Broadband speeds following BTOpenreach visit

Debbie-TalkTalk — Fri, 05 Jul 2024 06:24:18 GMT

Hi @Plazticfish

If you would like me to run the line test today then please can you let me know before 3pm?

Thank you.

Re: A return to Slow Broadband speeds following BTOpenreach visit

Plazticfish — Fri, 05 Jul 2024 12:24:13 GMT

Hi Debbie, Microfilter has arrived. I can connect TT router when you are ready.

Thank you

Re: A return to Slow Broadband speeds following BTOpenreach visit

Debbie-TalkTalk — Fri, 05 Jul 2024 12:26:37 GMT

Hi @Plazticfish

I can start the line test at half past 1 will this be ok?

Re: A return to Slow Broadband speeds following BTOpenreach visit

Plazticfish — Fri, 05 Jul 2024 12:27:22 GMT

OK will connect now

Re: A return to Slow Broadband speeds following BTOpenreach visit

Debbie-TalkTalk — Fri, 05 Jul 2024 13:14:58 GMT

Hi @Plazticfish

Thank you 🙂

The line test is detecting the same fault towards the property.

If you have tested with a different router then we will need to arrange an Openreach engineer visit to the property. Would you like us to arrange this visit?

Re: A return to Slow Broadband speeds following BTOpenreach visit

Plazticfish — Fri, 05 Jul 2024 13:17:52 GMT

Hi Debbie,

I have tested with a Draytek DSL modem and the TT router. If both connections are showing the same fault then would you please arrange another BTOR visit.

Thank you

Re: A return to Slow Broadband speeds following BTOpenreach visit

Debbie-TalkTalk — Fri, 05 Jul 2024 13:18:41 GMT

Hi @Plazticfish

Would you like to connect the other router first to run another line test?

Re: A return to Slow Broadband speeds following BTOpenreach visit

Plazticfish — Fri, 05 Jul 2024 13:21:45 GMT

Hi Debbie, I have disconnected the TT router and am now using my normal setup. Happy for you to test.

Thank you

Re: A return to Slow Broadband speeds following BTOpenreach visit

Debbie-TalkTalk — Fri, 05 Jul 2024 13:25:48 GMT

Hi @Plazticfish

Thank you. I've ran the test again and the same fault has been detected.

Please can you provide your availability for an engineer visit AM and PM?

Can you also confirm potential Engineer charges

Thanks again.

Re: A return to Slow Broadband speeds following BTOpenreach visit

Plazticfish — Fri, 05 Jul 2024 13:31:08 GMT

Hi Debbie,

I am available 8th, and 12th AM & PM

Thank you

Re: A return to Slow Broadband speeds following BTOpenreach visit

Debbie-TalkTalk — Mon, 08 Jul 2024 06:51:44 GMT

Morning @Plazticfish

Sorry for the delay.

We've arranged the engineer visit for 12/07 AM (8am - 1pm)

Please let us know how you get on following this visit.

Thanks

Debbie