Router not connecting to laptops

Ukgpr — Wed, 17 Jul 2024 13:27:49 GMT

Hi, my talk talk router has kicked off my laptops and cannot reconnect. I have rebooted both laptops and no joy. The last time this happened I had to reboot the router 2 times to resolve, but this is not always practical.

Re: Router not connecting to laptops

Chris-TalkTalk — Wed, 17 Jul 2024 14:38:44 GMT

Hi Ukgpr,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Router not connecting to laptops

KeithFrench — Wed, 17 Jul 2024 14:39:01 GMT

Hi @Ukgpr

It is the devices (laptops) that connect to the router, not the other way around. Obviously, that does not help you though.

Slow speed, intermittent dropouts, breaks in the signal, no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

However, other factors should be investigated first. When this happens, what are the lights showing on the front of the router? Do you have any wired connections & if so, how do they perform?

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I try to help you optimise your Wi-Fi connection. If you would like me to help you, please can you specify the make/model of TalkTalk router that you are using?

The information below is provided by TalkTalk, for confirmation please contact @Debbie-TalkTalk or@Michelle-TalkTalk.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.

If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.

Re: Router not connecting to laptops

Anonymous — Tue, 23 Jul 2024 07:53:02 GMT

Morning,

How are you getting on?

Thanks

Michelle

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