topic Re: No complete service in Broadband

No complete service

Sargent — Fri, 19 Jul 2024 08:23:48 GMT

I signed up for phone and broadband and it was supposed to be up and running 22st June. Since then there was no phone for 2 weeks. Intermittent broadband. Then phone was eventually connect but from the day the pho e worked no Internet and I can't get hold of anybody on the phone and can't log in to my account online, I'm becoming really frustrated I need help

Where do I go please?

Re: No complete service

Gliwmaeden2 — Fri, 19 Jul 2024 08:38:12 GMT

Please complete your community forum profile details for Talktalk staff to identify your account, @Sargent.

Go via your avatar/name; settings; drop down menu: Personal Information. Add your Talktalk phone number. SAVE CHANGES.

Your post is in the queue for attention.

Re: No complete service

Debbie-TalkTalk — Fri, 19 Jul 2024 08:43:12 GMT

Hi Sargent

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline/account number to your Community Profile, we can then take a look at this for you.

Thanks

Re: No complete service

Debbie-TalkTalk — Mon, 22 Jul 2024 08:33:56 GMT

Hi Sargent

Do you still need help with this?

Please can you add your name and TalkTalk landline/account number to your Community Profile, we can then take a look at this for you.

Thanks

Re: No complete service

Anonymous — Wed, 24 Jul 2024 06:36:10 GMT

Good morning,

I'm sorry to hear this. The line is currently showing in sync and connected at the moment. Can I just confirm what happens when you try and use the internet? Do you see any error messages? Does this also happen if you connect wired? What lights are currently showing on the router please?

Thanks

Michelle