topic Re: Damaged External cable (broadband) in Broadband

Damaged External cable (broadband)

Marychris — Fri, 19 Jul 2024 11:44:14 GMT

I need your assistance please, the external cable has been damaged (cut) accidentally while my husband doing some garden cleaning. Thank you.

Re: Damaged External cable (broadband)

Anonymous — Fri, 19 Jul 2024 11:45:30 GMT

Hi @Marychris

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Damaged External cable (broadband)

Marychris — Fri, 19 Jul 2024 11:51:10 GMT

Updated.

Re: Damaged External cable (broadband)

Debbie-TalkTalk — Fri, 19 Jul 2024 13:03:37 GMT

Hi Marychris

Thanks for updating your Community Profile.

Please can you provide your availability for an engineer visit AM and PM?

Can you also confirm engineer charges

Engineer charges

Re: Damaged External cable (broadband)

Marychris — Fri, 19 Jul 2024 13:36:49 GMT

AM if you don't mind.

I don't mind about the cost as long it will be fixed.

Thank you

Re: Damaged External cable (broadband)

Marychris — Fri, 19 Jul 2024 15:52:22 GMT

openreach visit please. Thank you

Re: Damaged External cable (broadband)

Chris-TalkTalk — Mon, 22 Jul 2024 09:51:12 GMT

Hi Marychris,

We can usually get an appointment next working day or the day after, are you available for an AM appointment from tomorrow morning onwards?

Chris