topic NEW ROUTER in Broadband

NEW ROUTER

stefanp89 — Mon, 22 Jul 2024 13:48:05 GMT

i have a new router TP Link archer ax1500 WiFi 6, i have very limited knowledge want to know how to get it on the talk talk internet package i have as can only get internet on old talk talk router any ideas would be appreciated asap

tried ringing talk talk doesn't seem there is an easy way where a human will speak to me as always

Re: NEW ROUTER

KeithFrench — Mon, 22 Jul 2024 13:53:45 GMT

This is probably not going to be easy. First off though, what sort of package are you on & is it delivered over full fibre, fibre with copper to the house or copper all the way to the exchange?

Re: NEW ROUTER

stefanp89 — Mon, 22 Jul 2024 14:05:17 GMT

it says my package is fibre when i login in. is there an easy way as i bought a new router and i presumed if i ring my ISP they would talk me through adding my internet router to this wifi network so it works sorry im a super newbie just need it sorted asap any ideas welcome thank kieth for a reply

Re: NEW ROUTER

Chris-TalkTalk — Mon, 22 Jul 2024 14:28:43 GMT

Hi stefanp89,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: NEW ROUTER

KeithFrench — Mon, 22 Jul 2024 14:29:14 GMT

Assuming that this router is compatible to connect to TalkTalk's FTTC network, then this page may help:-

https://community.talktalk.co.uk/t5/Articles/Set-up-a-non-TalkTalk-router/ta-p/2205383

I would ask the question though, if you are not familiar with setting up routers, why not just use the TalkTalk-provided router? Do you have some problems with your TalkTalk router?

Re: NEW ROUTER

Anonymous — Tue, 23 Jul 2024 06:51:18 GMT

Good morning,

Please let us know if you do need any further assistance.

Thanks @KeithFrench

Michelle