topic Re: Replacement Router in Broadband

Replacement Router

John_the_Boy — Mon, 22 Jul 2024 18:41:20 GMT

Hi,

Was wondering if it would be possible to get a replacement router?

Mine is a fair few years old now and has in the last few days developed a singed/burning smell which is a bit concerning! Also the stand part of the router has broken on one side (the plastic has become a bit brittle and the plastic bracket looks to have snapped off) and it keeps falling over.

It is still working fine connection wise it is just the burning smell that has me worried.

Thanks in advance,

John.

Re: Replacement Router

ferguson — Mon, 22 Jul 2024 19:26:41 GMT

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: Replacement Router

John_the_Boy — Mon, 22 Jul 2024 20:15:13 GMT

Thanks - my number is already linked.

Re: Replacement Router

Debbie-TalkTalk — Tue, 23 Jul 2024 06:09:25 GMT

Morning @John_the_Boy

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

Re: Replacement Router

John_the_Boy — Thu, 25 Jul 2024 17:06:35 GMT

@Debbie-TalkTalk

Router received and up and running. Many thanks. 👍

Re: Replacement Router

Karl-TalkTalk — Fri, 26 Jul 2024 06:01:48 GMT

Glad the team were able to help.

Thanks

Karl.