topic Router in Broadband

Router

Apple01 — Tue, 23 Jul 2024 09:59:50 GMT

My router keep losing connection with my devices. And it's a very poor connection to my ring cameras wifi range is verypoor .been with talk talk years so the router his some years old

Re: Router

Anonymous — Tue, 23 Jul 2024 10:01:14 GMT

Hi @Apple01

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Router

Anonymous — Wed, 24 Jul 2024 05:50:12 GMT

Morning,

Thank you. I've run a test on the line now which is clear, however I can see re-connections on the line. Would you like us to send a replacement router for testing purposes to rule this out? We would also send a router returns bag so that one of the routers can be returned.

Thanks

Michelle

Re: Router

Apple01 — Wed, 24 Jul 2024 10:42:13 GMT

Yes please a new router would be great thankyou

Re: Router

Chris-TalkTalk — Wed, 24 Jul 2024 11:41:31 GMT

Hi Apple01,

I've ordered the router, it should be with you within a couple of working days

Chris